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Gartner Expert
Michael D Harmelink
MVP, Service Delivery
Michael Harmelink is the Managing Vice President in Gartner's Executive Technology Services (ETS). He leads the following regions for Americas Large Enterprises: West; Banking, Financial Services, and Insurance; and High Tech. He also leads domain services for the following leaders: Data & Analytics; Infrastructure & Operations; Enterprise Architecture; Application Development and Software Engineering; Sourcing, Procurement, and Vendor Management; and Project & Portfolio Management. In this role, Mr. Harmelink is accountable for operational excellence in service delivery for over a thousand C-suite executives and technology leaders and responsible for client retention and growth. He supports a team of high-performing technology and business leaders focused on delivering significant value to our clients by driving digital transformation, operational performance, technology decisions, innovation, and business growth in support of their mission critical priorities.
Previous experience
Prior to joining Gartner, Michael has been a CEO, CFO, and CIO across multiple industries. He is a data-driven growth leader with strategic focus on technology, customer experience, finance, and digital transformation. Experience across many functional disciplines and multiple industries and excels at integrating people, business processes, and technology solutions to transform complex business challenges into growth solutions leveraging design thinking and a customer experience focus.
Professional background
University of Kansas Medical Center, Chief Information Officer, 2 years
Dine Brands Global (Applebee's and IHOP), Executive Director, EPMO and IT, 4 years
PeakVision Sports, Chief Financial Officer, 3 years
Education
M.B.A., University of Kansas
B.A., summa cum laude, Mathematics and Economics, University of Kansas