Gartner Expert

Michael A. Silver

Distinguished VP Analyst

Michael Silver is a vice president and research director in Gartner Research, where he is part of the Contract Negotiation group. His areas of coverage include contract negotiation for Microsoft Premier and Unified Support agreements as well as other Microsoft contracts. Mr. Silver specializes in how to license users and devices for desktop virtualization.

Previous experience

Mr. Silver has more than 35 years of experience in the IT industry. Prior to joining Gartner, he spent more than 11 years at IBM.

Professional background

IBM

Systems Engineer

Areas of coverage

Negotiating IT Contracts

Education

M.B.A., Marketing and International Business, Stern School of Business at New York University

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Top Issues That I Help Clients Address

1How can I get the best deal on my Microsoft Unified or Premier Support agreement?

2How do I need to license my users and devices to do desktop virtualization?

3Are there alternatives to Microsoft for support on Microsoft products?

4Should I sign a Microsoft EA?