Gartner Expert

Micheal Youssef

Sr Director Analyst

Micheal Youssef is Research Director for Sales and Operations Planning and Demand Planning in Gartner Supply Chain Research. He specializes in integrated business planning, S&OP transformation programs and demand planning with experience in Consumer Products and Life Sciences sectors spanning 20 years mainly in Europe, Middle East and Africa.

Previous experience

Prior to joining Gartner in 2018, Mr. Youssef was S&OP Global Process Director for GlaxoSmithKline leading their centre of excellence, and implementing and improving S&OP process across the company. Before that, Mr. Youssef worked in various planning roles in Procter and Gamble, including New Products Introduction Director for a region, Demand and Supply Planning Director for a cluster of countries and Demand Planning and S&OP leader across a region. Mr. Youssef has experience in the following:

- Demand planning and S&OP in developed and emerging markets

- Product segmentation

- Forecast validation

- Forecast KPI improvement

Previous roles were:

- GlaxoSmithKline, S&OP Global Director, 4 years

- Procter & Gamble, Integrated Business Planning Director, Central, Eastern Europe, Middle East and Africa, 3 years

- Procter & Gamble, Supply and Demand Planning Director, cluster of markets in the Middle East, 2 years

- Procter & Gamble, New Products Introduction Director, Laundry, Middle East and Africa, 4 years

- Procter & Gamble, Supply Planning Manager, Egypt, 7 years

Professional background


Global Process Director - S&OP

Procter and Gamble

Regional Integrated Business Planning Director

Areas of coverage

Supply Chain Planning


Bachelor of Mechanical Engineering, The American University in Cairo, Egypt

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Top Issues That I Help Clients Address

1Best practices in demand planning processes: Segmentation, forecast validation and engagement with management

2Best practices in improving demand planning metrics

3Advice on setting up a fit for purpose and sustainable demand planning organization including career planning

4Set up S&OP process with focus on engagement with management

5Roadmap to improve S&OP process maturity