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Gartner Expert
Mim Burt
Managing Vice President
Miriam Burt is a Managing Vice President with management responsibility for the Retail Industry Advisory Services team. She also has a research portfolio which includes global retail business and technology trends, digital business, multichannel, customer processes, the future of customer experience and how people use technology.
Miriam also fulfils the role of GartnerâÂÂs Regional Research Lead in the GCC Region, Middle East
Previous experience
Prior to joining Gartner, Ms. Burt gained three years of retail experience with B&Q plc, the operating company of Kingfisher Group, Europe's largest DIY retailer. She was lead business analyst in Systems Solutions, where she was internal operations business change analyst supporting business units of Retail Operations, Commercial and Supply Chain areas. Previous experience includes two years in higher education in the U.K. as MIS consultant on student management, HR and finance systems, as well as six years of experience in NHS in the U.K. working with a variety of healthcare systems.
Professional background
B&Q - Operating Company of Kingfisher Group
Lead Business Analyst
Sparsholt College Hampshire
MIS Consultant
National Health Service U.K.
Database Administrator/IT Advisor to HR
Areas of coverage
Unified Retail Commerce for Digital Business Execution
Education
B.S., with honors, IT and Business Management, Herriot Watt University, Edinburgh
Top Issues That I Help Clients Address
1Digital business and multichannel retailing
2Retail business and technology trends
3Consumer expectations