Gartner Expert

Miriam Burt

Managing Vice President

Miriam Burt is a Managing Vice President with management responsibility for the Retail Industry Advisory Services team. She also has a research portfolio which includes global retail business and technology trends, digital business, multichannel, customer processes, the future of customer experience and how people use technology.

Miriam also fulfils the role of Gartner’s Regional Research Lead in the GCC Region, Middle East

Previous experience

Prior to joining Gartner, Ms. Burt gained three years of retail experience with B&Q plc, the operating company of Kingfisher Group, Europe's largest DIY retailer. She was lead business analyst in Systems Solutions, where she was internal operations business change analyst supporting business units of Retail Operations, Commercial and Supply Chain areas. Previous experience includes two years in higher education in the U.K. as MIS consultant on student management, HR and finance systems, as well as six years of experience in NHS in the U.K. working with a variety of healthcare systems.

Professional background

B&Q - Operating Company of Kingfisher Group

Lead Business Analyst

Sparsholt College Hampshire

MIS Consultant

National Health Service U.K.

Database Administrator/IT Advisor to HR

Areas of coverage

Retail Digital Transformation and Innovation

Education

B.S., with honors, IT and Business Management, Herriot Watt University, Edinburgh

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Top Issues That I Help Clients Address

1Digital business and multichannel retailing

2Retail business and technology trends

3Consumer expectations