Gartner Expert

Monica Basso

Managing Vice President

Monica Basso is a Managing Vice President in Gartner's CIO Research, where she leads the Innovation and Disruptions team of analysts that focuses on helping C-level executives to leverage disruptive technologies and trends to drive innovation, inspire digital business transformation and enable continuous evolution.

Prior to this role, Ms. Basso worked as Research analyst for 17 years, advising clients on strategies for digital workplace, innovation and digital transformation; collaboration and content technologies and markets. She led Research on Content Collaboration Platforms (CCP), enterprise file synchronization and sharing (EFSS) and modern content services. Coverage areas included enterprise mobility, mobile collaboration, impact of digital technologies on people, society and organizations; social trends affecting technology adoption; generational changes in IT.

Previous experience

Ms. Basso has 29 years of experience in information and communications technology, having held both technical and management positions.

Prior to joining Gartner, Ms. Basso worked at Alcatel as business development manager and business unit manager, for multichannel applications and internet portals.

Prior to that, she worked for TXT e-solutions as project manager for large European cooperative IT projects, covering internet technologies and applications, business process re-engineering, and software engineering domains. Her initial experiences focused on software design and implementation as a software engineer for real-time embedded applications.

Professional background


Business Unit Manager / Business Development Manager

TXT e-solutions

Project Manager/Software Engineer

Areas of coverage

CIO Technology and Innovation Leadership

Digital Workplace Applications

Executive Leadership: Digital Business

Executive Leadership: Innovation and Disruption Management

CIO Executive Leadership Development


M.S., Electronics Engineering, with honors, Politecnico di Milano

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Top Issues That I Help Clients Address

1What should executives do with generative AI? What are the opportunities and challenges?

2How to leverage disruptive technologies and trends to drive innovation and accelerate digital business?

3How to enable modern and secure content collaboration cases, for remote working and extended teams?

4How to select content collaboration vendors and products?

5How to plan a unified content services strategy, to support digital workplace and business process transformation initiatives?