Gartner Expert

Mrudula Bangera

Director Analyst

Mrudula Bangera is a Director Analyst with Gartner's IT Leaders & Tech Professional research organization focusing on application performance monitoring (APM), Digital Experience Monitoring (DEM), IT infrastructure monitoring (ITIM) and Artificial Intelligence for IT Operations (AIOps).

Mrudula has spent 15 years in IT working in different roles like Technical Specialist, Service Assurance Lead, Performance Engineering Lead and Solution Architect - monitoring tools and ITSM.

She has good exposure in implementing monitoring solutions, designing architectural roadmaps, strategies and risk assessment of applications.

Prior to Gartner, she has worked with companies like Accenture, IBM, Wipro and Ameriprise Financial providing technical solutions for IT infrastructure and Digital Technology projects.

Previous experience

In previous role, some of the key responsibilities included analyzing the application requirements from business teams and recommending Application Performance Monitoring and IT Service Management solutions.

Implementing End-to-End monitoring of N Tier Applications.

Integrating the monitoring tool with Service Now for Incident Management and IT Operations Management (i.e. Discovery, CMDB, Service Mapping and Orchestration)

Professional background

Ameriprise Financial

Solution Architect


Service Assurance Lead


Senior Engineer, Enterprise Systems Management

Areas of coverage

I&O Organizational Strategy

I&O Operations Management

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Top Issues That I Help Clients Address

1Application Performance Management capabilities

2IT Infrastructure Monitoring and Event Management

3Digital Experience Management

4Monitoring tools rationalization

5Monitoring strategies