Nic Breidel leverages extensive experience in enterprise applications, project leadership, and business optimization to help clients navigate CRM strategy, platform governance, and the evolving landscape of customer experience automation. He contributes to Gartner research, produces actionable insights, and provides strategic guidance that drives adoption, efficiency, and ROI for enterprise technology initiatives.
Mr. Breidel joined Gartner in 2025 after more than 13 years working in the field on CRM largely with Salesforce and Microsoft Dynamics. He comes most recently from Marsh McLennan where he held officership of Vice President in Business & Technology Strategy. He led a cross-functional technology initiatives aligning business strategy with enterprise platforms. Initially recruited to oversee Salesforce transformation efforts, driving multiple projects as executive liaison between business and IT. Evolved to lead analysis, planning, and delivery for enterprise software initiatives, including acting as product owner for key platforms. Partnered with senior leadership to streamline operations, enhance reporting, and ensure successful adoption of enterprise applications. Prior to that he was Director with Kaplan North America and product owner of entire Salesforce eco system through the merger of 3 independent Kaplan companies, Kaplan Test Prep, Kaplan Higher Education, and Kaplan Professional.