Gartner Expert

Pankaj Prasad

Sr Principal Analyst

Pankaj Prasad covers data center performance analysis and is the primary analyst for IT infrastructure monitoring (ITIM). In addition, he covers IT event correlation and analysis (ECA), IT operations analytics (ITOA), artificial intelligence for IT operations (AIOps) platforms, algorithmic IT operations, business service management (BSM), virtual desktop infrastructure monitoring (VDIM) and IT service alerting.

Previous experience

Mr. Prasad has about 18 years of experience in the IT industry. Early in his career, he worked as a System Administrator, managing Windows and Linux servers. His other area of expertise includes enterprise backup solutions and he has had exposure to SQL, Oracle Database, Microsoft Exchange Server and storage technologies.

Mr. Prasad was the Project and Program Manager for IT infrastructure operations projects for clients across multiple geographies - the U.S., Africa, MEA and Australia. As part of his role, he managed transitions from existing incumbents to new service providers and the transformation of existing operations from multivendors to a single vendor. He also managed IT infrastructure operations as Head of IT for a major client.

Professional background

Synechron Technologies, Pune

Manager - Information Technology Operations

Tech Mahindra, Pune

Senior Project Manager

Accel ICIM Frontline, Pune

Customer Service Engineer

Areas of coverage

I&O Organizational Strategy

I&O Operations Management

Data Center Infrastructure


B.S., Electronics

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Top Issues That I Help Clients Address

1IT monitoring strategy

2IT performance strategies and best practices

3Artificial intelligence technologies, like machine learning, in IT operations

4Event management and alert notification for better MTTR and KPIs

5Contract reviews, IT monitoring, availability and performance