Gartner Expert

Peter Adamo

Sr Director Analyst

Peter Adamo is a Sr. Director Analyst at Gartner in the IT Leaders Sourcing, Procurement and Vendor Management team.

Peter focuses on helping provide innovative and prudent thinking to Gartner clients in the application services space. His areas of focus include injecting innovation and thought leadership into provider agreements, services transition, contracting (SI and Outsourcing), governance, interest-based negotiation and business-outcome based agreements.

Peter spent 20 years with service providers and managed application outsourcing services programs for cross-industry clients. He also worked extensively in India and lived in the Philippines as a member of a service provider's Asia Pacific business operations team. Subsequently, Peter was a leader in the operations procurement and strategy teams at a North American financial institution.

With 24 years of experience, Peter brings his clients a unique perspective on application outsourcing and service management - having been a service provider and an end customer.

Previous experience

Application Outsourcing and Procurement.

Professional background


Application Outsourcing

Manulife / John Hancock

Strategic Initiatives and Procurement

Independent Management Consultant

Senior Operations Analyst

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

IT Services and Solutions


University of Toronto.

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Top Issues That I Help Clients Address

1Injecting innovation and thought leadership into outsourcing services agreements

2Best practices in establishing application services SOWs and RFPs

3Application services transitions: provider-to-provider, insource to outsource, outsource to insource

4Best practices in establishing and managing SLAs with applications outsourcing service providers

5Application services governance and negotiation best practices