Rachel Waxman is a Sr Principal Analyst helping Heads of Communications navigate GenAI. She focuses on AI agents and AI use cases in Communications.
Prior to joining Gartner, Rachel worked as a consultant supporting educational organizations with brand strategy and other initiatives. She also spent a number of years in academia.
Communications Technology and AI Strategy
MA and PhD in History from The Johns Hopkins University
BA in History and Music from Northwestern University
Understanding GenAI use cases in Communications
GenAI-augmented intranet search initiatives
Understanding AI agents and when they should and should not be used
Automating workflows
How to use AI effectively