Gartner Expert

Rajib Gupta

Sr Director Analyst

Rajib Gupta is a Senior Director Analyst at Gartner in the IT Sourcing, Procurement and Vendor Management team. Mr. Gupta guides Gartner clients in sourcing applications services which includes outsourcing strategy, ERP & SaaS solution implementations, custom application development and ongoing management of 3rd party service providers.

Previous experience

Over the past 33 years Mr. Gupta has worked both as a buyer & provider of outsourcing services across a variety of industries, thus has a good understanding of challenges and opportunities from both perspectives.

Prior to joining Gartner, Mr. Gupta was responsible for supporting CFOs and CPOs in their procurement and sourcing transformation programme at Conduent and has also been a Senior Category Manager - Core Systems for Aviva insurance and ITO Sourcing and Benefits Manager for Lloyds Banking Group. He has worked for HCL, Datamatics, EDS/HP and TCS in senior leadership roles and has owned and operated a procurement consulting & advisory services company.

Professional background

Conduent

Sr. Subject Matter Expert

Aviva Insurance

Sr. Category Manager - Core Systems

Lloyds Banking Group

ITO Sourcing and Benefits Manager

Areas of coverage

IT Services and Solutions

Negotiating IT Contracts

Education

MBA, Major in Strategy, Imperial College London

Certificate, MIT-SLOAN, Artificial Intelligence: Implications for Business Strategy

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Top Issues That I Help Clients Address

1IT & Business process outsourcing (ITO & BPO) sourcing strategies, what not to outsource, insourcing versus outsourcing decisions including offshore, nearshore, onsite location strategies

2Go to market best practices (RFP), Evaluation and selection of 3rd party service providers for applications services (development, testing, implementation & maintenance)

3Identification of 3rd party implementation services providers for ERP, solutions including best practices contracting models

4Proposal reviews for IT applications services, related contract terms, master service agreement (MSA) and statement of work (SOW), SLAs, termination, negotiations, renegotiations and market rates

5Service Provider governance, relationship management including service transitions and outsourcing risks