Gartner Expert

Richard Thomas Natale

Sr Director Analyst

Richard Natale focuses on the insurance industry with a particular focus on life insurance technology. Mr. Natale's research areas include legacy modernization, value optimization, policy administration systems, underwriting applications and e-apps. In addition, data monetization and digital economics in insurance as well as cost optimization, COVID response, and technology strategies to support digital transformation and optimization.

Prior to joining Gartner, Mr. Natale worked for over 30 years in multiple insurance and retirement services companies with responsibilities managing architecture, application development, production support, IT risk management, PMO, business analyst, and data architecture teams both on and off-shore.

Previous experience

Prior to Gartner, Mr. Natale worked at Prudential Financial, where he was Vice President, Information Technology supporting Prudential Retirement's Full Service, Institutional Investment and Pension Risk Transfer businesses.

In this role, he was responsible for technology strategy, planning and finance, and relationship management. Mr. Natale and his team were also responsible for the project management office, business continuity planning and technology risk management. He also held the role of CIO, Prudential Bank and Trust.

Professional background

Prudential Financial

Vice President


Assistant Vice President


Business Systems Manager

Areas of coverage

Financial Services Digital Business Strategy and Innovation

Financial Services Technology Modernization and Transformation



B.A., Central Connecticut State University

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Top Issues That I Help Clients Address

1Managing legacy modernization initiatives within insurance

2Identifying opportunities for digitalizing insurance value

3Help provide insight into business and IT trends within the insurance industry. Examining the requirements for digital transformation and optimization.

4Managing cost optimization in insurance