Gartner Expert

Robert Potts

Sr Principal Analyst

I will focus on client impact and value across a range of topics relevant to digitization of healthcare - with a specific focus on Revenue Cycle Management (RCM) and Healthcare Provider Administration.

Previous experience

I owned and managed operations and revenue cycle and focused on fee-for-service revenue optimization and operational cost reduction.

Professional background


Head of Telemedicine Operations and Revenue Cycle


Director of Support Operations and Revenue Cycle


Product Manager

Areas of coverage

Healthcare and Life Science Digital Optimization and Modernization

Healthcare and Life Science Digital Transformation and Innovation


Bachelors in Business Administration (Transportation & Logistics)Project Management Professional (PMP), Project Management InstituteCertified Scrum Master - Scrum AlliancePragmatic Marketing Certified, Pragmatic Institute

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Top Issues That I Help Clients Address

1Patient Access (Eligibiity)

2Revenue Cycle Management

3Virtual Care