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Gartner Expert
Ron Burns
Sr Director Analyst
Ron Burns is a Senior Research Director providing research and advisory services for Tech CEOs and product leaders at technology and service providers. Mr. Burns' coverage encompasses all aspects of product strategy and launch; including voice of the customer, pricing and packaging, and partnership strategies for SaaS solutions.
Previous experience
Prior to joining Gartner, Mr. Burns led Software Product Management and Global Services at EBSCO, creating one of the world's most used B2B2C SaaS platforms and ecosystem. For 20+ years, he has served in software product and services leadership roles at several software solutions companies in ERP, data analytics, content management and search.
Professional background
EBSCO
VP Global Software Services and Software Product Management
Endeca - Security Source
Application Architect and Product Manager
Eprise divine
Solutions Manager
Areas of coverage
Product and Services Strategy for Tech CEOs
Product/Service Organization and Leadership
Product/Service Discovery and Validation
Product/Service Design and Creation
Product/Service Introduction and Delivery
Education
B.B.A., Operations Management, University of Massachusetts, Amherst
Top Issues That I Help Clients Address
1Product Management
2Product Strategy and Launch
3Pricing and Packaging
4Voice of the Customer
5Software technology ecosystems and partnerships