Gartner Expert
Ron Burns
Sr Director Analyst
Ron Burns is a Senior Research Director providing research and advisory services for product teams at technology and service providers. Mr. Burns' coverage encompasses all aspects of product leadership including product strategy, development and launch. He also provides expert advice on pricing models, packaging, and partnership strategies for SaaS solutions.
Previous experience
Prior to joining Gartner, Mr. Burns led Software Product Management and Global Services at EBSCO, creating one of the world's most used B2B2C SaaS platforms and ecosystem. For 20+ years, he has served in software product and services leadership roles at several software solutions companies in ERP, data analytics, content management and search.
Professional background
EBSCO
VP Global Software Services and Software Product Management
Endeca - Security Source
Application Architect and Product Manager
Eprise divine
Solutions Manager
Areas of coverage
Product Leadership
Product Planning
Product Development
Product Introduction
Product Life Cycle Management
Education
B.B.A., Operations Management, University of Massachusetts, Amherst
Top Issues That I Help Clients Address
1Digital/SaaS/PaaS Product Management best practices
2Pricing Models
3Product Launch (including planning, value tools, sales enablement)
4Product Strategy (including voice of the customer programs)
5Channel partnerships and software technology ecosystems