Gartner Expert

Ron Burns

Sr Director Analyst

Ron Burns is a Senior Research Director providing research and advisory services for Tech CEOs and product leaders at technology and service providers. Mr. Burns' coverage encompasses all aspects of product strategy and launch; including voice of the customer, pricing and packaging, and partnership strategies for SaaS solutions.

Previous experience

Prior to joining Gartner, Mr. Burns led Software Product Management and Global Services at EBSCO, creating one of the world's most used B2B2C SaaS platforms and ecosystem. For 20+ years, he has served in software product and services leadership roles at several software solutions companies in ERP, data analytics, content management and search.

Professional background

EBSCO

VP Global Software Services and Software Product Management

Endeca - Security Source

Application Architect and Product Manager

Eprise divine

Solutions Manager

Areas of coverage

Product and Services Strategy for Tech CEOs

Product/Service Organization and Leadership

Product/Service Discovery and Validation

Product/Service Design and Creation

Product/Service Introduction and Delivery

Education

B.B.A., Operations Management, University of Massachusetts, Amherst

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Top Issues That I Help Clients Address

1Product Management

2Product Strategy and Launch

3Pricing and Packaging

4Voice of the Customer

5Software technology ecosystems and partnerships