Gartner Expert

Ron Burns

Sr Director Analyst

Ron Burns is a Senior Research Director providing research and advisory services for Tech CEOs and product leaders at high tech technology and service providers. Mr. Burns' coverage encompasses all aspects of product and services strategy; including problem-solution fit validation, pricing and packaging, and product launch.

Previous experience

Prior to joining Gartner, Mr. Burns led Software Product Management and Global Services at EBSCO, creating one of the world's most used B2B2C SaaS platforms and ecosystem. For 25+ years, he has served in software product and services leadership roles at several software solutions companies in ERP, data analytics, content management and search.

Professional background


VP Global Software Services and Software Product Management

Endeca - Security Source

Application Architect and Product Manager

Eprise divine

Solutions Manager

Areas of coverage

Product and Services Strategy for Tech CEOs

Product/Service Organization and Leadership

Product/Service Discovery and Validation

Product/Service Design and Creation

Product/Service Introduction and Delivery


B.B.A., Operations Management, University of Massachusetts, Amherst

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Top Issues That I Help Clients Address

1Product Management

2Product and Services Strategy

3Pricing and Packaging

4Problem-solution fit (PSF) Validation

5Product Launch Planning