Gartner Expert

Ryan Shows

Sr Director Analyst

Senior Manager Analyst covering topics that support the Heads of I&O within IT organizations.

Previous experience

My last two roles were as the head of I&O at the director level. Most recently in healthcare at Mohawk Medbuy in the hospital logistics and service provider space. Before that at 407 ETR, a private fully automated toll highway.

Professional background

407 ETR, Director, IT Infrastructure and Operations, 8 years

Mohawk Medbuy, Director IT - Infrastructure, Operations & Security, 1 years

Symcor, Senior Manager, Delivery Support Services, 9 years

Areas of coverage
  • I&O Organizational Strategy

  • I&O Operations Management

  • Organization Design and Change Management

  • IT Operations and Cloud Management for Technical Professionals

  • Head of Infrastructure and IT Operations Leadership

Education

1997-2001 B.S Electrical and Computer Engineering, University of Wisconsin-Madison

1994-1997 High School Diploma, Kiel High School

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Top Issues That I Help Clients Address

01

Manage and optimize a cloud environment.

02

Deliver platforms and services to enable digital transformation.

03

Build a future-fit infrastructure organization.

04

Assess and mature an I&O organization.

05

Establish KPIs to communicate the value of I&O.