Gartner Expert

Saikat Ray

Sr Director Analyst

Saikat Ray is a Research Director on the App Design and Development team, focusing on technology planning, governance and enterprise strategy for business process automation with Robotic Process Automation, AI and other technologies.

Previous experience

Before joining Gartner, Mr. Ray worked as a Director of IT Governance & Cross functional Delivery of e-commerce applications. During his tenure he was responsible for driving application governance, IT strategy and RPA. In his early career, Mr. Ray built his expertise in Governance, Program management and IT strategy while leading large scale application outsourcing and major e-commerce transformation programs.

Professional background

Pitney Bowes Inc.

Director IT Governance

Sapient Inc

Manager, Program Management

Wipro Ltd

Program Manager

Areas of coverage

Technology Innovation

Integration Architecture and Platforms (retired)

Application Architecture, Development, Integration and Platforms

Application and Product Portfolio Governance

Artificial Intelligence


Master of Engineering, Jadavpur University, India

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Top Issues That I Help Clients Address

1Robotic Process Automation (RPA) - strategy planning, execution and governance

2RPA Use cases, selection criteria, cautions

3How to select your best-fit RPA software vendors? Comparing RPA tools.

4Navigate optimal routes for automation while comparing RPA with iBPMS, iPaaS and other technologies.

5Use of other technologies such as AI with RPA