Gartner Expert

Sandy Shen

VP Analyst

Sandy Shen is a VP Analyst with the commerce technology and experience team at Gartner. Ms. Shen specializes in digital commerce and business strategies, business models, technologies, vendor landscape and emerging trends. She has an in-depth knowledge of the commerce application market, and advises global organizations on their digital initiatives and technology decisions. She helps IT leaders make decisions on technologies, application architectures and vendor selections, and technology vendors improve their product offerings and messaging.

Previous experience

Prior to joining Gartner, Ms. Shen worked for Siemens China as a Strategic Marketing Manager. Her primary duties included developing marketing strategies for key telcos and supporting customer-facing engagements.

Professional background

Siemens China

Strategic Marketing Manager

Global Wireless

Strategic Analyst

Areas of coverage

Applications and Software Engineering Leaders

Artificial Intelligence

CIO Technology and Innovation Leadership

CRM Strategy and Customer Experience

Digital Commerce and CRM Sales Technologies


M.B.A., Wake Forest University, United States

B.S., Economics, Shanghai International Studies University

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Top Issues That I Help Clients Address

1Digital commerce strategy, technologies and vendors

2Digital business models and strategy

3Artificial intelligence/AI in digital commerce

4China e-commerce/social media players

5Customer experience management