Gartner Expert

Sandy Shen

VP Analyst

Sandy Shen is a Sr. Director with the digital commerce team at Gartner. Ms. Shen specializes in commerce strategy, technologies, vendors and market trends. She has an in-depth knowledge of China's online market landscape and players. She helps IT leaders understand technologies, application architectures and vendor capabilities, and respond to emerging trends and customer expectations.

Previous experience

Prior to joining Gartner, Ms. Shen worked for Siemens Mobile as a Strategic Marketing Manager. Her primary duties included developing marketing strategies for key carriers and supporting customer-facing engagements.

Professional background

Siemens Mobile

Strategic Marketing Manager

Global Wireless

Strategic Analyst

Areas of coverage

Applications and Software Engineering Leaders

Artificial Intelligence

CIO Leadership of Innovation, Disruptive Trends and Emerging Practices

CRM Strategy and Customer Experience

Digital Commerce and CRM Sales Technologies


M.B.A., Wake Forest University, United States

B.S., Economics, Shanghai International Studies University

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Top Issues That I Help Clients Address

1Digital commerce strategy, technologies and vendors

2Digital business models and strategy

3Artificial intelligence/AI in digital commerce

4China e-commerce/social media players

5Customer experience management