Gartner Expert

Shailendra Upadhyay

Sr Principal, Research

Shailendra Upadhyay is a Senior Principal in Gartner for the Technology and Service Provider Research organization. His expertise spans IT operations management (ITOM), application development (AD), and information security and risk management markets. He advises vendor, invest and end-user clients on trends and opportunities. He is the forecast lead and is responsible for creating and maintaining forecast models as well as assists with the annual software market share process for these markets. Mr. Shailendra is responsible for communicating any model-data-related changes to customers, and also any change due to significant events such as the effects of currency, economic downturns, demographic shifts and geopolitical implications.

Previous experience

Market share and forecast reports covering communication and broadband market

Professional background




Associate Analyst

Areas of coverage

Technology Market Essentials


PGDM in International Business

BE in Electronics and Telecommunication

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Top Issues That I Help Clients Address

1Vendors/IT Buyers/Invest Clients: ITOM, AppDev & Security software application trends and forecast worldwide

2Vendor: Enterprise buyer behavior - adoption rate, replacement cycle and purchasing style

3IT Buyer: Vendor strategies - evolving business models, technology trends impacting the forecast

4Vendors/IIT Buyers: Effects of currency, economic downturns, demographic shifts and geopolitical implications

5Vendors/IT Buyers/Invest Clients: Vertical industries trends and forecast worldwide