Gartner Expert

Sharon Hakkennes

VP Analyst

Sharon Hakkennes is an Analyst in Healthcare. Prior to joining Gartner, she was a CIO at a large health service in Australia.

Her areas of expertise include virtual care, EHR implementation and optimization, clinical engagement and change management, strategy development with a focus on the intersection between ICT and business strategies in the healthcare environment and healthcare provider applications of generative AI.

Ms. Hakkennes has a clinical background (physiotherapy) and has completed a Doctorate and M.B.A.

Previous experience

Ms. Hakkennes held the position of CIO at Barwon Health for 3.5 years, prior to that she was employed as the Director, Health Informatics. She has also previously held numerous senior operational healthcare management and clinical leadership positions, as well as an honorary Associate Professor role within the Faculty of Business and Law at Deakin University in the Health M.B.A. program.

Professional background

Barwon Health

Numerous Roles

Deakin University

Adjunct Associate Professor

Areas of coverage

Healthcare and Life Science Digital Optimization and Modernization

Healthcare and Life Science Digital Transformation and Innovation


Bachelor of Physiotherapy, LaTrobe University

Graduate Certificate in Evidence-Based Practice, Monash University

Doctor of Physiotherapy, LaTrobe University

M.B.A., Innovation

Read More Read Less

Top Issues That I Help Clients Address

1Digital health clinical engagement and change management - clinical informatics

2Healthcare provider applications of generative AI and NLP

3EHR strategy, business case development and implementation

4Virtual care strategy and implementation

5Digital strategy development and implmentation