Gartner Expert

Simon Jacobson

VP Analyst

Simon Jacobson is a Research Vice President in the Supply Chain Operations team. Simon focuses on the intersection of where manufacturing strategy and IT meet. Simon is pioneering research across the business processes and key technologies driving smart manufacturing, Industry 4.0, and the factory of the future. His research and insight have helped more than 500 companies balance innovation and core competency when shaping their unique strategies to transform manufacturing's contribution to revenue growth and customer value.

Previous experience

Mr. Jacobson joined Gartner in 2009 with the acquisition of AMR Research. There he led the firm's coverage of strategic manufacturing technologies spanning manufacturing execution systems (MES), enterprise manufacturing intelligence (EMI), quality management systems (QMS)--as well as the business strategies that surround them. He was also a member of the team which introduced Manufacturing 2.0 as a framework for next-generation manufacturing and a precursor for today's smart manufacturing and Industry 4.0 concepts.

Professional background

AMR Research

Research Director

Areas of coverage

Supply Chain Technology Strategy and Selection

Manufacturing Operations


B.A., University of Vermont

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Top Issues That I Help Clients Address

1How can we build a strategy for smart manufacturing (inclusive of smart factories and connected factory workers)?

2What are the common use cases for smart manufacturing, smart factories, and connected factory workers?

3What are the right metrics to track manufacturing performance?

4How do we benchmark our current manufacturing capabilities and build a transformational roadmap for the future?

5How can we develop the future factory worker?