Gartner Expert

Simon Jacobson

VP Analyst

Simon Jacobson is a Vice President in the Supply Chain Operations team. Simon focuses on the convergence of manufacturing strategy, technology, and talent. Simon is pioneering research on various topics across smart factories, smart manufacturing, Industry 4.0, and the factory of the future. His research and insight have helped more than 600 companies balance innovation with core competency to shape their unique strategies and roadmaps for transforming manufacturing's contribution to profitability. Simon leads Gartner's Manufacturing Operations key initiative.

Simon is an advisory board member for the Clean Energy Smart Manufacturing Innovation Institute (CESMII)

Previous experience

Mr. Jacobson has over 20 years of experience in research and advisory roles. Prior to joining Gartner in 2009 he led AMR Research's manufacturing coverage spanning best practices and various technologies including manufacturing execution systems (MES), quality management systems (QMS), environmental health and safety (EH&S), and mid-tier ERP applications. He was also a member of the team which developed the foundational requirements for enterprise manufacturing intelligence (EMI) and introduced Manufacturing 2.0 as a framework for next-generation manufacturing and a precursor for today's smart manufacturing and Industry 4.0 concepts.

Professional background

AMR Research

Research Director

Areas of coverage

Supply Chain Technology Strategy and Selection

Manufacturing Operations

Quality Management


B.A., University of Vermont

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Top Issues That I Help Clients Address

1How can we build a strategy for smart manufacturing (inclusive of smart factories and connected factory workers)?

2What are the common use cases for smart manufacturing, smart factories, and connected factory workers?

3What are the right metrics to track manufacturing performance?

4How do we benchmark our current manufacturing capabilities and build a transformational roadmap for the future?

5How can we develop the future factory worker?