Gartner Expert

Stephen Emmott

Sr Director Analyst

Stephen Emmott is a Research Analyst in Gartner's Employee Experience Technology team covering digital workplace, knowledge management, search/insight, digital adoption platforms, and natural language technologies. His research and guidance centers around the use of applications to support decision and intelligence in the context of the digital workplace, with a focus on search and insight. His coverage includes the markets for insight engines (enterprise search) and DAP (digital adoption platforms). He draws upon 25+ years experience working in both IT and corporate communications to offer practical guidance to clients seeking to develop their digital workplace in support of digital employee experience.

Previous experience

After starting as a web producer for web agencies in 1995, Mr. Emmott led the project to build Which? Online for the Consumers' Association, which at the time was one of the largest websites in Europe.

Moving to King's College London, he led production and provision of the King's Information Service (university website), covering web publishing, web analytics and CD-ROMs.

At LSE, his responsibilities extended to LSE's digital estate and the platform(s) required to deliver this. This included systems, people and processes, as well as the channels and digital products/services provided through these. Throughout Stephen's time at LSE, his emphasis shifted from operational management to strategic leadership.

At J. Boye he worked as an analyst conducting research, running conferences, and leading knowledge sharing forums to support communities of digital professionals for some of Europe and North America's best-known brands.

Professional background

J. Boye

Head of Research

London School of Economics and Political Science

Head of Digital Communications

King's College London

KIS (King's Information Service) Editor

Areas of coverage

Data and Analytics Programs and Practices

Artificial Intelligence

Digital Workplace Applications

Education

Diploma in Management

M.Sc., Cognitive Science and Intelligent Computing

B.Sc., Applied Psychology

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Top Issues That I Help Clients Address

1Knowledge Management - strategy, governance, and management

2Insight Engines/Enterprise Search - strategy, governance, and management; selection and deployment

3Digital Workplace - strategy, governance, and management

4Digital Adoption Platforms - strategy, governance, and management; selection and deployment