Gartner Expert

Stuart Downes

Sr Director Analyst

Stuart (Stu) Downes is a Senior Director Analyst in the Digital Workplace Infrastructure and Operations team. Mr. Downes research and client advice includes digital workplace infrastructure strategies, all aspects of desktop virtualization (DaaS, VDI, SBC), total cost of ownership, digital employee experience tools, PC remote control, and operations.

Mr. Downes previously led digital workplace transformation services and IT outsourcing services provided by system integrators to the largest global enterprises over the last 20 years.

Previous experience

Led the creation of digital workplace services that were sold to enterprise clients globally.

Professional background


Director, Head of End User Transformation Services

DXC Technology

Director, Product Management and Architecture, Workplace and Mobility

Areas of coverage

Digital Workplace Infrastructure and Operations


B.Sc., with honors, Optoelectronic Engineering, University of Northumbria

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Top Issues That I Help Clients Address

1Desktop Virtualization strategies and vendor selection including desktop as a service.

2Different Client Computing Strategies and Architectures (including endpoints).

3End user services strategies and user segmentation.

4Digital employee experience (DEX) tools

5Remote Device Control and Remote Device Support.