Gartner Expert

Stuart Downes

Sr Director Analyst

Stuart (Stu) Downes is a Senior Director Analyst in the Digital Workplace Infrastructure and Operations team. Mr. Downes advises clients on all aspects of desktop virtualization (DaaS, VDI, SBC), PC remote control, user segmentation techniques and Digital Workplace Infrastructure strategies.

Mr. Downes previously led digital workplace transformation services and IT outsourcing services provided by system integrators to the largest global enterprises over the last 20 years.

Previous experience

Most recently he led digital workplace transformation services covering desktop virtualization, modern device services, operating system and infrastructure evergreen, AI technology for support, unified communication and collaboration, cloud productivity tools, digital adoption, smart building technology, smart office technology and connectivity.

Professional background

Capgemini

Director, Head of End User Transformation Services

DXC Technology

Director, Product Management and Architecture, Workplace and Mobility

CSC

Various leadership roles in End User Services

Areas of coverage

Digital Workplace Infrastructure and Operations

Infrastructure and Operations Leaders

Infrastructure, Operations and Cloud Management

Digital Workplace Strategy

Digital Workplace Applications

Education

B.Sc., with honors, Optoelectronic Engineering, University of Northumbria

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Top Issues That I Help Clients Address

1Desktop Virtualization strategies and vendor selection including desktop as a service.

2Different Client Computing Strategies and Architectures (including endpoints).

3The evolution of Unified Workspaces - contextual, user-centric services.

4Remote Device Control and Remote Device Support.

5End user services strategies and user segmentation.