Gartner Expert

Sundar Viswanathan

Sr Director Analyst

Sundar Viswanathan is a Senior Director Analyst at Gartner in the IT Leaders Sourcing, Procurement and Vendor Management team with over 22 years of experience in the IT Industry. Sundar guides Gartner clients in sourcing applications services (including consulting, implementation, development, testing and support). He specializes in globalization and sourcing strategy, including onshore vs offshore locations strategy, provider selection, RFP management, pricing, contracting and negotiation best practices, ERP, CRM, HCM and SaaS implementation service providers and application / legacy modernization and vendor go-to-market strategy validation.

Previous experience

Prior to Gartner, Sundar was the Head of Emerging Technologies & Innovation and CTO for Public Sector industry vertical at Fujitsu Oceania, responsible for enabling public sector organizations to deliver transformative citizen experiences leveraging emerging technologies (specifically IoT and AI). In a career spanning over two decades, Sundar delivered IT globalization and sourcing advisory for Fortune 500 companies (across manufacturing, pharmaceuticals, industrial engineering verticals), developed competitive go to market offerings and strategy for IT services portfolio, led the IT sourcing strategy and IT vendor management for Supervalu and program managed TESCOs Oracle Retail implementation and IT applications support for a portfolio of business applications.

Professional background


IT applications support portfolio management (Application Services), Sourcing Tr


Strategic Sourcing, vendor management, Global IT Shared Services strategy

Zinnov Management Consulting

Globalisation & Sourcing advisory, Vendor assessment, IT Shared Service Centers

Areas of coverage

IT Contracts Negotiations

IT Vendor Ecosystems Management

Digital Innovation and Enablement Function

IT Sourcing, Procurement and Vendor Management Operating Model

IT Sourcing Strategy Development and Execution


Post-graduate qualification

Certificate in Retail Management & Indian Institute of Management, Bangalore and TESCO

Certificate in Business Management & Indian Institute of Management, Calcutta, India

Bachelor of Engineering & Computer Science Engineering, Bharathiar University, India

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Top Issues That I Help Clients Address

1How to develop sourcing strategy for IT applications solutions and services?

2How to execute the sourcing strategy (insourcing/outsourcing/offshoring) for applications services?

3Best practices in selecting, contracting and sourcing ERP, CRM and HCM capabilities (On-prem and SaaS)

4Best practices in selecting SaaS solution implementation providers and ongoing support for SaaS based business applications

5Best practices in contracting, establishing and managing SLAs and penalties for application services