Gartner Expert

Tamara Shipley

VP Analyst

Tamara Shipley is an analyst in Gartner's Finance practice focusing on finance process excellence, particularly in the invoice to cash space. She brings extensive knowledge of end-to-end processing, global process ownership models, process improvement, shared services and business process outsourcing service delivery models to the role.

Previous experience

Ms. Shipley led the Gartner shared services business for a number of years as a practice leader and led, wrote and presented a variety of research. Research includes studies regarding geographic support and organizational design, the GPO role, skillsets that drive value and improve customer experience and going beyond customer satisfaction to garnering customer commitment. She was recently quoted in the Journal of Accountancy for her most recent research regarding the impact of small change on mental energy. She has actively observed the maturation of the shared services model over the years from that of basic transaction processor to one that can provide immense organizational value through the services it delivers, greatly enabled through the advancement of technology.

Previous to CEB/Gartner, Ms. Shipley worked in public accounting, internal audit and consulting working with Price Waterhouse GmbH in Munich, American Standard Companies, Arthur Andersen Business Consulting, and KPMG Consulting/BearingPoint. In the 90's she worked on some of the first business cases and implementation projects for shared services and later SOX control remediation efforts.

Professional background

BearingPoint (formerly KPMG Consulting)

Senior Director

Arthur Andersen Business Consulting

Senior Director

Price Waterhouse GmbH


Areas of coverage

Digital Technology in Finance

Finance Organization Transformation

Accounting and Transactional Finance Processes


Certified Public Accountant in the State of Georgia

Master of International Business, University of South Carolina

Bachelor of Arts, The Pennsylvania State University

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Top Issues That I Help Clients Address

1Finance process excellence

2End-to-end process ownership

3Process improvement


5Shared services