Taylor Satterfield is a Principal Analyst with the Gartner for Technical Professionals research team. Taylor provides in-depth research and analysis of Telephony and Microsoft 365. The topics he currently focuses on is Microsoft Teams Phone System, Microsoft Calling Plans, associated BYOc integration paths (Direct Routing and Operator Connect), and Microsoft 365 "Gotchas".
Taylor has been focused on Customer Service and Contact Center services throughout his career. He previously served as a Principal within Gartner's Research Engagement Services (RES) department and brings his experience within this previous role into his Telephony and Microsoft Office 365 research content.
Delivered best in class customer service, provided triage for client requests (Analyst Inquiry, Published Research Requests, etc.), conducted Content Assessments/interviewed candidates for RES, mentored new hire Specialists, etc.
Gartner
Specialist / Sr. Specialist / Principal
Digital Workplace and CRM for Technical Professionals
B.S., Marketing, University of Alabama
1Guidance on, and implementation of, Microsoft Teams Phone System
2Guidance on Microsoft Calling Plans (Domestic and International)
3BYOc options for Microsoft Teams Phone System (Direct Routing and Operator Connect)