Gartner Expert

Terri-Lynn B. Thayer

Managing Vice President

Terri-Lynn Thayer is a Vice President, Team Manager in Gartner Research and Advisory, where Ms. Thayer's research area is higher education technology strategies, including higher education business models, administrative and enterprise systems, student information systems (SIS), research administration systems, customer relationship management (CRM), advancement/fundraising solutions, CIO, and IT management issues in higher education.

Previous experience

Prior to joining Gartner, Ms. Thayer had a 27-year career in higher education at both Brown University and Dartmouth College. She also had a five-year stint in defense contracting as a Database Administrator and Technology Analyst supporting the U.S. Navy and Army. During her 23 years at Brown University she held increasingly responsible positions in IT leadership, culminating in her role as Assistant Vice President of Information Technology.

Professional background

Brown University

Assistant Vice President and Deputy CIO

Aquidneck Management Associates

Database Administrator

Dartmouth College

Research Analyst

Areas of coverage

Education Digital Transformation and Innovation

Education Technology Optimization and Modernization


International Executive M.B.A., Instituto de Empresa Business School and Brown University

B.Sc., Brown University

Course work completed in Computer Science at Dartmouth College

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Top Issues That I Help Clients Address

1Selection, implementation, contracts and replacement of higher education ERP and business systems, including student information systems

2Continuing Education solutions and Faculty Information Systems

3CRM across the entire student life cycle from recruitment to retention and alumni relations

4Research information management systems

5CIO issues in higher education