Gartner Expert

Prior to her current role, Tiffany Fountain led Gartner’s Customer Service and Support Analyst team, where she expanded research coverage for Heads of Customer Service and Support across strategy, operations, and technology priorities. Previously, Tiffany spent over a decade leading research teams dedicated to supporting Chief Human Resources Officers and their organizations. Her work in the HR practice spanned critical topics such as employee engagement and retention, performance management, succession planning, leadership development, career management, organizational change, and HR analytics. She also managed research agendas supporting recruiting leaders, with a focus on labor market competition, recruiter performance, and employer branding.

Center for the Study of the Presidency & Congress, Research Analyst, 1 years