Tim Nelms is a research analyst in Gartner's employee experience technology team. He covers content services strategy, content services platforms, content collaboration tools, customer communications management, operational experience, accessibility and PDF solutions. During 30 years in the IT industry spent with software vendors, Tim's experience has touched nearly every role from software engineer to VP sales. He has a deep understanding of software architectures, go-to-market strategies and buying patterns.
By advising on strategy, selection and vendor evaluation, Tim helps improve buying decisions and ensure investments take account of both customer needs and vendor's abilities.
As VP International for Crawford Technologies, Tim was responsible for a team delivering sales, services and marketing a software portfolio covering customer communications, content services and accessibility solutions. During Tim's tenure the customer base more than doubled and NPS exceeded 75+.
Crawford Technologies Inc
EMC Computer Systems
Strategic Alliance Manager
Director of Sales Consulting
Digital Workplace Applications
Industrial Computer Science
1Content services and digital workplace strategies
2Content services and insight engine vendor selection decisions
3Customer communications strategy
4Customer communications vendor selection
5Accessibile technology strategy and application for customers and employees