Gartner Expert

Tim Nelms

Sr Director Analyst

Tim Nelms is a research analyst in Gartner's Content and Collaboration Services team. He has extensive experience of content services (ECM), content collaboration technologies (EFSS), customer communications management (CCM), enterprise output management (EOM), archiving and e-presentment, accessibility and PDF. With over 30 years in the IT industry covering every role from software engineer to VP sales, Tim has a wide experience of the vendor landscape and a wide network. He has deep understanding of buying patterns in the industry and the practical challenges of migrating solutions deeply embedded into IT infrastructures.

By advising on technology selection and vendor evaluation, Tim helps improve buying decisions and ensure investments take account of both customer needs and vendor's abilities.

Previous experience

As VP International for Crawford Technologies, Tim was responsible for a team delivering sales, services and marketing for a range of EOM, CCM, ECM and accessibility solutions. During Tim's tenure the customer base more than doubled and NPS exceeded 75+.

Professional background

Crawford Technologies Inc

VP International

EMC Computer Systems

Strategic Alliance Manager

CDC Solutions

Director of Sales Consulting

Areas of coverage

Applications and Software Engineering Leaders

Product Strategy and Launch for Tech CEOs

Digital Workplace Strategy

Digital Workplace Applications

Strategize Long-Term Growth


Industrial Computer Science

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Top Issues That I Help Clients Address

1Developing content services and digital workplace strategies

2Content services vendor selection decisions

3Content services platforms vs. content services applications

4Cloud based content services and collaboration platforms strategy

5Accessible customer communications for vision, hearing, speech and movement disabilities