Gartner Expert

Tim Nelms

Sr Director Analyst

Tim Nelms is a research analyst in Gartner's employee experience technology team. He covers content services strategy, content services platforms, content collaboration tools, customer communications management, operational experience, accessibility and PDF solutions. During 30 years in the IT industry spent with software vendors, Tim's experience has touched nearly every role from software engineer to VP sales. He has a deep understanding of software architectures, go-to-market strategies and buying patterns.

By advising on strategy, selection and vendor evaluation, Tim helps improve buying decisions and ensure investments take account of both customer needs and vendor's abilities.

Previous experience

As VP International for Crawford Technologies, Tim was responsible for a team delivering sales, services and marketing a software portfolio covering customer communications, content services and accessibility solutions. During Tim's tenure the customer base more than doubled and NPS exceeded 75+.

Professional background

Crawford Technologies Inc

VP International

EMC Computer Systems

Strategic Alliance Manager

CDC Solutions

Director of Sales Consulting

Areas of coverage

Digital Workplace Applications


Industrial Computer Science

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Top Issues That I Help Clients Address

1Content services and digital workplace strategies

2Content services and insight engine vendor selection decisions

3Customer communications strategy

4Customer communications vendor selection

5Accessibile technology strategy and application for customers and employees