Gartner Expert

Tom Enright

VP Analyst

Tom Enright is a Research Vice President in the Consumer Retail team. Tom specializes in supply chain strategies and operations across all retail product sectors. His focus areas include distributed order management, returns management, re-commerce and last mile fulfillment.

Previous experience

Prior to joining Gartner, Mr. Enright had spent his career within the retail sector, for companies such as Marks & Spencer, The Arcadia Group, Asprey & Garrard, Liberty London and Mothercare.

At M&S, in his role as Business Systems Manager for fashion, footwear and homeware, he developed and managed initiatives to improve business processes and related IT solutions. He led software selection programs for allocation, replenishment, merchandise and assortment planning and PLM, working directly with business and IT colleagues to determine future operating models and select the appropriate vendor applications.

Professional background

Marks & Spencer

Business Solutions Manager


International Trading Manager/Allocation and Replenishment Manager

Arcadia Group/Liberty/Habitat/Asprey

Supply Chain Consultant - various roles in these companies

Areas of coverage

Supply Chain Technology Strategy and Selection

Supply Chain Transformation

Logistics and Fulfillment

Supply Chain Leadership


Bachelor of Management Science (2.1 Honors), Trinity College, Dublin, Ireland

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Top Issues That I Help Clients Address

1Unified commerce retail trends, strategies and execution

2Distributed order management processes and vendors

3Returns Management and Reverse Logistics

4Last mile shipping and returns' policies and best practices

5Direct to consumer strategies for CPG companies