Tom Nolan is an analyst within the Gartner CIO Research Group's Retail Industry Services team. He advises Tier 1 Multi-channel Retailers on current trends for unified retail commerce, retail media networks and technology platforms, trends within convenience retailing, how retailers can optimize their returns management processes and the impacts of inflation and recession within the Retail industry.
Previously, Tom worked as a Principal in the Gartner Research Engagement Services (RES) team and was aligned to helping CIO clients with their inquiry requests to match them to the correct expert and Gartner resources.
Prior to Gartner, Tom spent 5 years working in the recruitment industry.
Principal, Research Engagement Services
Graduate Recruitment Resourcer
Unified Retail Commerce for Digital Business Execution
Industry Product Planning and Strategy
Kingston University London, BA (Hons) Business with Law
1What Trends are Impacting the Retail Industry?
2How can I improve my returns management process?
3What are the main trends and considerations within convenience retailing?
4What are Retail Media Networks and Tech Platforms?
5As a vendor, how do I understand retail buyers and buying behavior?