Gartner Expert

Tom Nolan

Assoc Principal Analyst

Tom Nolan is an analyst within the Gartner CIO Research Group's Retail Industry Services team. He advises Tier 1 Multi-channel Retailers on current trends for unified retail commerce, retail media networks and technology platforms, trends within convenience retailing, how retailers can optimize their returns management processes and the impacts of inflation and recession within the Retail industry.

Previous experience

Previously, Tom worked as a Principal in the Gartner Research Engagement Services (RES) team and was aligned to helping CIO clients with their inquiry requests to match them to the correct expert and Gartner resources.

Prior to Gartner, Tom spent 5 years working in the recruitment industry.

Professional background


Principal, Research Engagement Services

CA Recruitment

Senior Resourcer

HW Recruitment

Graduate Recruitment Resourcer

Areas of coverage

Unified Retail Commerce for Digital Business Execution

Industry Product Planning and Strategy


Kingston University London, BA (Hons) Business with Law

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Top Issues That I Help Clients Address

1What Trends are Impacting the Retail Industry?

2How can I improve my returns management process?

3What are the main trends and considerations within convenience retailing?

4What are Retail Media Networks and Tech Platforms?

5As a vendor, how do I understand retail buyers and buying behavior?