Gartner Expert

Tori Paulman

Sr Director Analyst

Tori Paulman is a Research Analyst in Gartner's Digital Workplace - Content and Communications team. Prior to joining Gartner, Tori has extensive career experience as a leader of employee experience, technology adoption, and employee resilience. Tori has differentiated depth and breadth of knowledge in industries ranging from software development, entertainment, higher education, financial services, and professional services.

Tori's focus is on ensuring that employees have a validating, supportive, and engaging experience with work. Tori helps Gartner clients achieve their goals for employee experience by sourcing and implementing the right combination of Smart Office technologies supported by cultural practices to support their employees to be productive and happy at work. Tori is passionate about the importance of inclusion and facilitating opportunities for people to have positive interactions with technology that makes their work, and lives, better.

Tori has spent more than 25 years in IT roles cultivating an empathetic IT methodology which seeks to balance the narrative that so often focuses on the adoption of new tools and drives the conversation back to the most valuable asset of your organization, people. Tori's work centers on the human experience, because Tori believes that fostering innovative performance requires that Digital Workplace programs must be focused on something deeper than user experience, they must be focused on the human experience.

Years of Experience

2021 beginning at Gartner

25 years in IT industry

7 Years Financial Services

7 Years Entertainment

6 Years Retail

5 Years Professional Services for Non-Profit and Higher Education

1 Year Software Development, specifically BPM

Previous experience

In my previous role, I was responsible for ensuring that employees were able do their best work, empowered by the most intuitive and delightful technology solutions. I provided strategic direction, management, and oversight of the Global IT Client Services support organization who deliver high quality end user interactions with a consultative approach. I engaged cross functionally with executive leaders and employees across the firm to ensure IT is providing technology solutions that exceed employee expectations and enable employees to meet business objectives.

Professional background

Pegasystems

Director of IT Client Services

Putnam Investments

Senior Manager of End User Technologies

Lucasfilm

IT Team Leader

Areas of coverage

Digital Workplace Applications

Employee Experience

Future of Work

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Top Issues That I Help Clients Address

1Evaluation of strategies for the Smart Office

2Digital Workplace program planning

3Employee experience