Gartner Expert

Tori Paulman

Sr Director Analyst

Tori Paulman is a Research Analyst in Gartner's Employee Experience Technology team covering digital workplace leadership and strategy, digital employee experience, the workplace experience application market, strategies for hybrid work, and Gartner's 2022 digital worker experience research study. Prior to joining Gartner, Tori has extensive career experience as a leader of digital employee experience, technology adoption, and employee resilience. They offer differentiated depth and breadth of knowledge in industries ranging from software development, entertainment, higher education, financial services, retail, and professional services.

Tori's focus is on ensuring that employees have a validating, supportive, and engaging experience with work. They help Gartner clients achieve their goals by sourcing and implementing the right combination of technologies, and applications, and cultural practices to ensure their employees are productive and happy at work. Tori is passionate about the importance of inclusion and facilitating opportunities for people to have positive interactions with technology that makes their work, and lives, better.

Tori has spent more than 25 years in IT roles cultivating an empathetic IT methodology which seeks to balance the narrative that so often focuses on the adoption of new tools and drives the conversation back to the most valuable asset of your organization, people. Their work centers on the human experience, because they believe that fostering innovative performance requires that Digital Workplace programs must be focused on something deeper than user experience, they must be focused on the human experience.

Years of Experience:

- 2021 beginning at Gartner

- 25 years in IT industry

- 7 Years Financial Services

- 7 Years Entertainment

- 6 Years Retail

- 5 Years Professional Services for Non-Profit and Higher

- 1 Year Software Development, specifically BPM

Previous experience

In my previous role, I was responsible for ensuring that employees were able do their best work, empowered by the most intuitive and delightful technology solutions. I provided strategic direction, management, and oversight of the Global IT Client Services support organization who deliver high quality end user interactions with a consultative approach. I engaged cross functionally with executive leaders and employees across the firm to ensure IT is providing technology solutions that exceed employee expectations and enable employees to meet business objectives.

Professional background


Director of IT Client Services

Putnam Investments

Senior Manager of End User Technologies


IT Team Leader

Areas of coverage

CIO Leadership of Culture and People

Digital Workplace Applications

Future of Work

Corporate Real Estate

Future of Work Reinvented Resource Center

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Top Issues That I Help Clients Address

1Evaluation of strategies for the smart hybrid office

2Digital workplace strategy

3Employee experience technology

4Workplace experience applications