Gartner Expert

Tricia Phillips

Managing Vice President

Tricia Phillips is a is a Managing Vice President with Gartner Research. Her coverage areas have included user authentication, fraud detection, identity proofing, digital identity, and electronic signature. Ms. Phillips is currently responsible for the team focusing on Application and Data Security. She has 23 years of experience in the security space, including product management, strategy, and leadership roles at global companies in the identity, fraud detection, and payments industries.

Previous experience

Ms. Phillips' experience includes executive roles in product strategy and management, fraud operations and client services. Her organizationally diverse background enables insights into fraud prevention and management from the perspective of the customer, risk analyst, technology leader and business line owner. This ensures a focus on the balance between customer experience, fraud losses, integration and technology costs, and operational expenses and efficiencies.

She has consulting and hands-on experience with integration and implementation of SaaS-based payment and fraud prevention technologies and services and user authentication use cases.

Professional background

Kount

SVP, Product & Strategy

Gartner

Research Director, Fraud Prevention

Visa, U.S.

Product Innovation

Areas of coverage

Security of Applications and Data

Identity and Access Management and Fraud Detection

Education

B.A., University of Washington

Central European Studies Program, University of Economics, Prague (VSE)

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Top Issues That I Help Clients Address

1User authentication strategy

2Continuous and adaptive risk management for user account creation and authentication

3Call and contact center authentication and fraud prevention

4Physical and behavioral biometrics for authentication and risk signals

5Electronic Signature tool selection and risk management