Tricia Phillips is a Senior Director Analyst with the Secure Business Enablement team in Gartner Research for IT Leaders. Ms. Phillips' primary coverage focuses on user authentication with an emphasis on continuous and adaptive risk assessment to protect user experience and prevent advanced account takeover threats, as well as Electronic Signature technologies. Her background in digital payments, fraud prevention and identity proofing and corroboration informs her authentication research with a CX and operational focus as well as meeting compliance and regulatory requirements.
Ms. Phillips' experience includes executive roles in product strategy and management, fraud operations and client services. Her organizationally diverse background enables insights into fraud prevention and management from the perspective of the customer, risk analyst, technology leader and business line owner. This ensures a focus on the balance between customer experience, fraud losses, integration and technology costs, and operational expenses and efficiencies.
She has consulting and hands-on experience with integration and implementation of SaaS-based payment and fraud prevention technologies and services and user authentication use cases.
SVP, Product & Strategy
Research Director, Fraud Prevention
Security and Risk Management Leaders
Security of Applications and Data
Identity and Access Management and Fraud Detection
B.A., University of Washington
Central European Studies Program, University of Economics, Prague (VSE)
1User authentication strategy
2Continuous and adaptive risk management for user account creation and authentication
3Call and contact center authentication and fraud prevention
4Physical and behavioral biometrics for authentication and risk signals
5Electronic Signature tool selection and risk management