Gartner Expert

Tsuneo Fujiwara

VP Analyst

Tsuneo Fujiwara is a Vice President, Analyst with Gartner's CIO Research team. His research focuses on interconnecting digital business transformation to digital innovation including data-driven innovation, business model innovation, establishing innovation labs and ecosystems, culture change, digital leadership and sustainability. He is currently working on a Gartner Fellow Program on managing the dynamic equilibrium in Globalization due to geopolitics.

Previous experience

Mr. Fujiwara has held various IT leadership roles in the financial services industry, leading large-scale application development and digital business transformation projects on a global scale, including planning and delivery of IT cost optimization, digital insurance applications, mobile claims apps, commission systems, ERP (SAP and Oracle), CRM (Salesforce), and regulatory compliance projects.

Professional background

MetLife Japan

Vice President and Executive Officer

JPMorgan Chase

Executive Director

Citihub

Associate Partner

Areas of coverage

CIO Leadership of Innovation, Disruptive Trends and Emerging Practices

CIO Leadership, Culture and People

CIO Role Evolution

CIO and IT Leaders in Japan

Executive Leadership: Innovation Management

Education

Master of Science, Operations Research, Massachusetts Institute of Technology, Cambridge, U.S.

Bachelor of Science, Computer Science, Columbia University, New York, U.S.

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Top Issues That I Help Clients Address

1Digital business transformation planning and execution

2Digital innovation, including Business Model Innovation and Data Driven Innovation

3Culture Change, including Culture Hacking

4CIO-CxO relationship improvement

5CIO role impact from disruptions like Geopolitics and Sustainability