Gartner Expert

Tsuneo Fujiwara

VP Analyst

Tsuneo Fujiwara is a Vice President, Gartner Fellow with the CIO Research team. His research focuses on interconnecting digital business transformation to digital innovation including data-driven innovation, business model innovation, establishing innovation labs and ecosystems, culture change, digital leadership and sustainability. He recently completed a Gartner Fellow Program on managing the dynamic equilibrium in Globalization due to geopolitics.

Previous experience

Mr. Fujiwara has held various IT leadership roles in the financial services industry, leading large-scale application development and digital business transformation projects on a global scale, including planning and delivery of IT cost optimization, digital insurance applications, mobile claims apps, commission systems, ERP (SAP and Oracle), CRM (Salesforce), and regulatory compliance projects.

Professional background

MetLife Japan

Vice President and Executive Officer

JPMorgan Chase

Executive Director


Associate Partner

Areas of coverage

CIO Technology and Innovation Leadership

Executive Leadership: Digital Business

Executive Leadership: Innovation and Disruption Management

Executive Leadership: Sustainability

CIO Executive Leadership Development


Master of Science, Operations Research, Massachusetts Institute of Technology, Cambridge, U.S.

Bachelor of Science, Computer Science, Columbia University, New York, U.S.

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Top Issues That I Help Clients Address

1Globalization/Localization and Geopolitical Tensions

2Innovation Management, including Business Model Innovation and Data Driven Innovation

3Culture Change, including Culture Hacking and Data Driven Culture


5CIO-CxO Relationship Improvement