Gartner Expert

Tsuneo Fujiwara

VP Analyst

Tsuneo Fujiwara is a Vice President, Analyst with Gartner's CIO Research team. His research focuses on the areas of I&T strategy and digital strategy, digital business transformation, digital innovation including data-driven innovation, business model innovation, and digital ecosystems, operating model improvement, culture change, digital leadership and the evolving role of the CIO. He is currently working on a Gartner Fellow Program on managing the dynamic equilibrium in Globalization.

Previous experience

Mr. Fujiwara has held various IT leadership roles in the financial services industry, leading large-scale application development and digital business transformation projects on a global scale, including planning and delivery of IT cost optimization, paperless insurance applications, mobile claims apps, commission systems, ERP (SAP and Oracle), CRM (Salesforce), and regulatory compliance projects.

Professional background

MetLife Japan

Vice President and Executive Officer

JPMorgan Chase

Executive Director

Citihub

Associate Partner

Areas of coverage

CSP Digital Transformation and Innovation

CIO Leadership of Innovation, Disruptive Trends and Emerging Practices

CIO Leadership, Culture and People

CIO Role Evolution

Executive Leadership: Innovation Management

Education

Master of Science, Operations Research, Massachusetts Institute of Technology, Cambridge, U.S.

Bachelor of Science, Computer Science, Columbia University, New York, U.S.

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Top Issues That I Help Clients Address

1IT and digital strategy creation, communication and transition to execution

2Digital business transformation

3Digital innovation, including Business Model Innovation and Data Driven Innovation

4Evolving role of the CIO and CIO-CxO relationship

5Culture Change, including Culture Hacking