Gartner Expert

Tyler Cheney

Director Analyst

At Gartner, it's my job to provide quality content to industry professionals in the IT field. My areas of focus are IT Automation, AI Ops, DevOps, and ITSM in general.

Previous experience

For most of my professional career, I've lead teams of developers in building automation systems for resolving IT incidents. This includes data analytics, application integrations, and software development in service areas such as Network, Windows, Linux, Database, and Storage.

Professional background


Principle Consultant


Sr. Automation Engineer


Automation Engineer

Areas of coverage

IT Operations and Cloud Management for Technical Professionals


Bachelor of Science, Petroleum Engineering, University of Texas at Austin

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Top Issues That I Help Clients Address

1How to implement automation to resolve IT incidents.

2How to build and maintain a system that supports IT automation.

3Best practices for implementing a CMDB.

4How to maximize the benefits from ITSM modules in ServiceNow.

5Best practices for monitoring IT systems.

Latest research and insights