Gartner Expert

Varun Agarwal

Principal Analyst

Varun Agarwal is a Principal Analyst and is part of the CX and Sales team within the Gartner for IT Leaders product. Mr. Agarwal's research focuses on Customer Relationship Management (CRM).

Previous experience

Prior to joining Gartner, Mr. Agarwal was a consultant at Mindtree. He was involved in multiple digital transformation journeys for various clients at Mindtree. He envisioned the product vision along with the stakeholders and channelized the development team. He also worked as an Agile Product Manager and Business Analyst. He was also part of the technical team for mobile application development.

Professional background

Mindtree Ltd.

Associate Consultant

Persistent Systems

Software Engineer

Codewalla Software

Software Development Engineer

Areas of coverage

CRM Strategy and Customer Experience

Customer Service and Support Technology

Digital Commerce and CRM Sales Technologies


M.B.A., Finance, TA Pai Management Institute (TAPMI), Manipal

B.E., Electronics and Telecommunication, MIT Engineering College, Pune

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Top Issues That I Help Clients Address

1CRM Strategy

2Microsoft vs. Salesforce CRM

3CRM Sales Force Automation Vendor Selection

4CRM Customer Engagement Center Vendor Selection

5CRM Change management from people aspect