Gartner Expert

Varun Agarwal

Assoc Principal Analyst

Varun Agarwal is an Associate Principal Analyst and is part of the CX and Sales team within the Gartner for IT Leaders product. Mr. Agarwal's research focuses on Customer Relationship Management (CRM).

Previous experience

Prior to joining Gartner, Mr. Agarwal was a consultant at Mindtree. He was involved in multiple digital transformation journeys for various clients at Mindtree. He envisioned the product vision along with the stakeholders and channelized the development team. He also worked as an Agile Product Manager and Business Analyst. He was also part of the technical team for mobile application development.

Professional background

Mindtree Ltd.

Associate Consultant

Persistent Systems

Software Engineer

Codewalla Software

Software Development Engineer

Areas of coverage

CRM Strategy and Customer Experience

Education

M.B.A., Finance, TA Pai Management Institute (TAPMI), Manipal

B.E., Electronics and Telecommunication, MIT Engineering College, Pune

Read More Read Less

Top Issues That I Help Clients Address

1CRM Strategy

2CRM Vendor Selection

3Microsoft vs. Salesforce CRM

4Use and review of RFI and RFP

5CRM Change management from people aspect