Gartner Expert

Veronica Walk

Sr Director Analyst

Veronica Walk is a Senior Director, Analyst on the healthcare industry research team. Her areas of expertise include Clinical Informatics (physician, nursing, ancillary), EHR (implementation, optimization & modernization, training, and support), Clinical Decision Support (CDS), Clinical Communications & Collaboration (CC&C), Natural Language Processing (NLP) Technologies, Regulatory Forces in HIT (e.g. Cures Act), and Process Improvement.

Prior to joining Gartner, she was the Director of Clinical Informatics for a multi-hospital health system in Illinois. Following over a decade experience in the healthcare provider industry, she has a keen understanding of clinical workflows, stakeholder requirements, and the forces influencing healthcare delivery. She advises CIOs on how to select, implement, and adapt technology and process to maximize quality and efficiency across the continuum of care.

Previous experience

Veronica was integral to the development of a robust Clinical Informatics program at a multi-hospital health system where she most recently served as Director, Clinical Informatics. She was trusted for her research-driven, pragmatic approach to complex people/process/technology challenges. Her expertise and leadership were central to her organization's response to COVID-19, repurposing existing technology and quickly selecting and deploying new solutions to meet the urgent operational needs of the health system.

Professional background

Memorial Health System

Director, Clinical Informatics (most recent role)

Areas of coverage

Healthcare and Life Science Digital Optimization and Modernization

Healthcare and Life Science Digital Transformation and Innovation

Education

MS Health Informatics, University of Illinois- Chicago

BA Biological Sciences- Medical Specialization, Southern Illinois University- Edwardsville

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Top Issues That I Help Clients Address

1Clinical Informatics- translating and elevating the clinical voice at the IT table

2EHR- implementation, optimization, training, and support which includes value or benefit realization efforts

3Clinical Decision Support- selection, implementation, governance, and special topics (e.g. Leapfrog Hospital Survey)

4US Regulatory Forces in HIT- PAMA/AUC, EPCS, Promoting Interoperability, etc.

5Clinical Communications & Collaboration