Gartner Expert

William Maurer

VP Analyst

Bill Maurer is a Vice President and Analyst in Gartner's IT Leaders in Midsize Enterprise group, where he covers IT outsourcing across the sourcing cycle addressing the needs of CIO, I&O and Application leaders working in the context of Midsize Enterprises.

Mr. Maurer's research contributes primarily to the following key initiative for 2019: Leading IT in Midsize Enterprises. He contextualizes Gartner research for the CIOs, I&O and Application Leaders in Midsize Enterprises helping them make better decisions, reduce risk and achieve business success.

He is a leading author on performance measurement, including business outcome measures, performance dashboards, outsource deal pricing, all phases of outsourcing contracts and the impact of new technologies such as virtualization, AI/IA and automation on outsourcing solutions.

Mr. Maurer provides guidance to clients for vendor evaluation and selection, contract deal pricing, contract structure, and negotiations. He covers the financial and manufacturing vertical industries for outsourcing.

Previous experience

Prior to joining Gartner, Mr. Maurer was Director of Life Cycle Solutions Southeast for GE Capital IT Solutions. He has also held several other IT senior management positions, including CIO, Vice President of services marketing, Vice President of solutions development and Director of applications support, as well as outsourcing business ownership.

Professional background

GE Capital IT Solutions

Director of Life Cycle Solutions

Computer Service Network

President and CEO

General Micro Computer

VP of Services Marketing and Director of Application Support

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

Midsize Enterprise IT Leadership


Indiana University

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Top Issues That I Help Clients Address

1Helping midsized enterprises develop sourcing strategies including business alignment, marketplace and organization assessments, core competencies, make-or-buy decisions, and risk analysis

2Helping midsized enterprises with vendor evaluation and selections including criteria development, organization fit, and the evaluation and selection processes

3Helping midsized enterprises negotiate outsourcing contract using best practices including effectively negotiating fair and balanced outsourcing contracts

4Helping midsized enterprises successfully manage their outsourcing engagements including relationship performance assessment, managing providers and managing to business goals

5Helping midsized enterprises with pricing models, deal price ranges, service levels (technical, process and business outcome measures), and achieving risk mitigation using their contracts