Client Success Story


We help D+H architect and launch a shared services function by leveraging best practice and proven decision support.

Business challenges

The former Global Head of Shared Services at D+H needed to gain approval from the CEO and buy-in from the operating units for the implementation of the shared services model.

Gartner solution

Gartner was able to:

  • Provide guidance on developing an implementation approach
  • Deliver templates to take action quickly against core projects such as staffing and resources, scope of services, business case development, project and operating team roles and responsibilities, and operating model design
  • Source lessons learned from peer companies that had undertaken shared services implementation projects
Business impact

With Gartner's help, D+H was able to:

  • Develop an implementation approach grounded in best practice and proven decision support
  • Glean new insight on shared services implementation
  • Foster relevant discussion and collaboration among key stakeholders
Key Initiatives
  • Shared services fundamentals
  • Shared services strategy
  • Shared services performance measurement 
    and improvement
You opened our eyes to the full potential of the shared services function, and then helped us take action to stand up new capabilities.

Paul Vancheri

Former Global Head of Shared Services, D+H

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