Deliverables Based IT Services (DBITS)

(Gartner Contract: DIR-TSO-4030)

The Texas Department of Information Resources (Texas DIR) offers Deliverables-Based IT Services (DBITS) to Texas governmental and public educational entities through DIR's Cooperative Contracts Program.

Cooperative Contracts Program

The Cooperative Contracts allows customers to purchase items directly from a DIR-contracted vendor. Customers contact the vendor for product and pricing information and then send their purchase orders, with the DIR contract number, and payments directly to the Cooperative Contracts vendor, not to DIR. This streamlines the order process so customers receive their products/services quickly.

Technology Categories Awarded

Gartner is authorized to provide Texas DIR customers with services in the following categories:

Enterprise Resource Planning (ERP)

Definition: ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office”, including financials, human resources and asset management. These systems are modularized and generally highly configurable.
Examples of included services: planning and assessment; requirements development; business process reengineering (BPR); implementation and conversion services; application programming and support services; database administration, system software administration and support; functional support; and training support.

Independent Verification and Validation (IV&V)

Definition: Verification and Validation are independent procedures that are used together for in-depth analysis by checking that a product, service, or system meets requirements, independent oversight of SDLC processes and specifications and that it fulfills its intended purpose. 
Examples of included services: Validation of software design to meet system needs/requirements; traceability of safety critical requirements; design analysis of selected critical algorithms; and code analysis of mission-critical software components and the independent oversight and assessment of systems development life cycle (SDLC) processes.

IT Procurement Assistance

Definition: Information Technology Procurement Assistance services may include assistance in IT Statement of Work (SOW) and/or Request for Offer (RFO) development. Procurement assistance activities may include requirements gathering, scoring criteria development, and evaluation criteria development. 
Examples of included services: specification development, Statement of Work (SOW) development, and RFO development for IT products and services.

Project Management

Definition: Project Management service providers may perform any or all of the project management processes identified by the Project Management Institute as published in the PMBOK® Guide, Fifth Edition or most recent. 
Examples of included services: utilizing the Customer’s tools and processes, using off-the-shelf tools, using Vendor’s own proprietary tools and processes to manage a project and using the Texas Project Delivery Framework. Information about the framework tool can be found here.

Technology Upgrade/Migration and Transformation

Definition: Technology Upgrade/Migration may be required to increase business functionality, reengineer a business function, keep current with vendor upgrades or when upgrading existing technology. Technology Transformation may be accomplished by converting/migrating legacy applications to new technology either with or without new business functionality or it may include introducing new technology into the enterprise. Technology Upgrade/Migration may also include providing website content accessibility compliance. 
Examples of included services: assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative. Also included are: technology transformations, which may include, appropriate Return on Investment (ROI), benchmarks and milestones. The following activities may also be included: planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services; and training support.

How to Order

DBITS Ordering Process

Step 2. Use the Statement of Work template above and include the minimum suggested items such as:

  • Scope of work
  • Project risks, assumptions and constraints
  • Roles and responsibilities
  • Detailed description of deliverables
  • Acceptance criteria, including testing or period of review
  • Project completion criteria
  • Project schedules to be achieved by vendor
  • Relevant quality processes

Step 3. Customers should send the Statement of Work to at least three (3) vendors that offer the Technology Category requested. State agency customers (not including institutions of higher education) must follow the purchasing thresholds specified in Senate Bill 20 and submit SOWs to DIR for review and approval both at the draft and final submission phases. For more information about the purchasing thresholds and SOW requirements, please see:

Step 4. Vendors provide a written response. (Vendors may only respond to SOWs for the Technology Categories awarded under their contract.)

Step 5. Customers should negotiate pricing of deliverables directly with vendor.

Step 6. Customers and vendors may work together to improve the SOW.

Step 7. Customers may negotiate the terms and conditions of a SOW to suit their business needs, as long as the SOW terms and conditions do not conflict with or weaken the terms of the contract.

Warranty and Returns

This contract is a deliverables-based IT services contract and does not have any associated Warranty and Return policies.

Austin, Texas
Rollingwood
2500 Bee Caves Road
Austin, TX 78746

Houston, Texas
11490 Westheimer Road
Suite 240
Houston, TX 77077

Irving, Texas
Center of Excellence
6011 Connection Drive
6th Floor
Irving, TX 75039