Gartner Business Quarterly

Proven Guidance for C-Suite Action

2020 Q3

How to Rebuild Better

Rebuilding for the “new normal” and beyond

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Lasting Redeployment Lessons From the COVID-19 Crisis
The pandemic is pushing organizations to make better and more creative use of their internal labor market to capitalize on available skills and redeploy staff amid automation.

Prioritize Spending That Differentiates Your Company
Finance and business leaders focus too much on the external environment and would do better to focus resource allocation so as to invest in standing out from the pack.

Smarter Design Will Insulate Your Biggest Bets From Upheaval
Companies that structure and resource long-term initiatives well are far more likely to achieve their financial and strategic objectives. Here’s how. 

How One CFO Is Laying the Foundation for Postpandemic Growth
Gartner’s postpandemic framework helps executives to reimagine their company’s strategic priorities. See how one CFO used it to guide his decision making. 

The Pandemic, Protests and a Test of Corporate Commitment
The economic downturn is no excuse for shelving promises to employees, consumers and suppliers. These four questions will help general counsel guide board directors.

The Next Step for Forging Trust in AI
Google, Canada’s Treasury Board Secretariat and Axon are bridging the gap between abstract ethics frameworks and the practical work of product development.

As Demand Soars for Pandemic Analytics, Chief Data Officers Need a Business Mindset
It’s time to dispense with the notion that data and analytics (D&A) teams only respond to business needs, or that D&A is just a support service rather than an enterprise competency. 

Mass-Produced Personal Compliance Guidance
Few compliance teams have time or money to create tailored guidance that addresses needs as they arise. QBE North America found a solution.  

Because Every Hire Counts, Recruiting Processes Must Shift in 3 Ways
Conventional recruiting methods no longer yield the high-quality talent needed to sustain growth. Seeking skills over profiles is one of three required shifts in recruiting strategy.

Decision-Making Principles Drive Quality and Efficiency Through Disruption
Favoring speed over high standards, or now over later, presents a false dichotomy. Instead, help employees to make good trade-offs. 

Applying Agile Methods Outside IT
Internal audit, HR and communications teams are making use of Scrum Masters, Kanban boards and stand-up meetings — and reaping the benefits.

How to Rebuild Better
Letter From the Editor

Welcome to the inaugural issue of Gartner Business Quarterly. Here is our reason for being: Senior executives have been asking us for help becoming better business partners and enterprise leaders. GBQ will advise you on aligning with others and reaching maximum effectiveness — so your organization can achieve its goals, be bold and principled, and bring employees, investors and the public along for the ride. 

Each edition of this journal will tackle a challenge that cuts across the C-suite and executive teams. This time, we look at how your enterprise can rebuild better from the crisis the whole world faces now.

The pandemic, protests and recession have laid bare and accelerated the impact of tough choices deferred. In this moment of clarity, it’s time to bust myths and break through the bottlenecks that have held back needed change — rethinking cost structure, creating more efficient and responsive projects and processes, and considering larger social impacts. 

The core group of articles in this edition deliver new ways to shift your mindset and take action now. They are based on best practices research and real-world experience shared by global leaders at organizations large and small, including Google, ING, Lloyds Banking Group, Qantas, ZO Skin Health, the Treasury Board of Canada Secretariat and the Finnish city of Turku. 

You can use this information to spend more prudently while also positioning for recovery. Decisions made during this period of uncertainty will forge a new set of winners, just as they did in the wake of the financial crisis. This time, fresh thinking will aid in steering through the “new normal” and beyond.   

GBQ also includes departments that keep you up to speed: Cutting Edge, a graphics-intensive look at thought-provoking new data, and Briefs, a set of short takes about Smarter Spending & Planning, Talent & Culture, Growth & Innovation and Data & Technology. 

We welcome your comments and questions. Please reach out to me at judy.pasternak@gartner.com

— Judy Pasternak

New Markets Are Not a Priority for 2021

Almost four-fifths (79%) of chief marketing officers say their companies plan to focus next year’s growth strategy on existing markets — either by increasing sales of existing products there or introducing new products.

The Supply Chain Pendulum Swings From Efficiency to Resilience

The COVID-19 pandemic has exposed the weaknesses of global supply chains built around cost and efficiency. Executives used to think that building a highly resilient network was simply unaffordable, but this crisis has made the ability to respond to change an urgent priority.

The Supply Chain Pendulum Swings From Efficiency to Resilience

The COVID-19 pandemic has exposed the weaknesses of global supply chains built around cost and efficiency. Executives used to think that building a highly resilient network was simply unaffordable, but this crisis has made the ability to respond to change an urgent priority.

Help Vulnerable Customers, and They Will Help You: A Lesson From Financial Services

About half of retail banking consumers and small businesses are financially vulnerable, and they come from all income levels. Don’t make assumptions — use analytics to identify who they are and focus groups to understand how you can address their challenges.

Returning to the Workplace: The End Is Not the End

Companies that have brought employees back to the workplace say that the big move is just the start of an iterative process. The return is fraught with risks, including the potential for employees to get sick or even the need to go remote again if public health indicators such as new cases, hospitalizations or deaths increase.

Returning to the Workplace: The End Is Not the End

Companies that have brought employees back to the workplace say that the big move is just the start of an iterative process. The return is fraught with risks, including the potential for employees to get sick or even the need to go remote again if public health indicators such as new cases, hospitalizations or deaths increase.

This issue of Gartner Business Quarterly contains insights from the practical experience of:

  • Aflac
  • Allianz Life
  • Axon
  • Blue Shield of California
  • Charles Schwab
  • Economical Insurance
  • Google
  • Heineken
  • ING
  • Intermountain Healthcare
  • Lloyds Banking Group

  • Mars
  • Medtronic
  • Qantas
  • QBE North America
  • S&P Global
  • Schlumberger
  • St Luke’s
  • Treasury Board of Canada Secretariat
  • Turku City Data
  • Verizon
  • ZO Skin Health 
About Gartner Business Quarterly

Gartner Business Quarterly provides business executives with insights from best practices research and the real-world experience of practitioners. The journal’s insights especially equip executives to tackle challenges that cut across the C-suite and affect multiple executive teams. Writers, contributors and data analysts are members of Gartner Research & Advisory (R&A) whose teams are led by Executive VP Mike Harris. The Gartner Business Quarterly publication is led by Editor-in-Chief Judy Pasternak with executive sponsorship by Group VP Scott Christofferson.