... AI is set to transform customer service operations. Despite the excitement around generative AI (GenAI) and agentic AI, Gartner 2025 Top Priorities for Customer Service and Support Leaders survey reveals that only 10% of service leaders have achieved their primary business objectives with GenAI investments ...
Analyst(s): Uma Challa | Bern Elliot | Brady Holbrook
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... While artificial general intelligence (AGI), or strong AI, generates strong emotional responses, it remains nonexistent. AGI refers to the hypothetical intelligence of a machine capable of performing any intellectual task that a human can accomplish. Opinions on AGI's inevitability vary widely, with ...
Analyst(s): Soyeb Barot | Frank Buytendijk | Philip Walsh | Deepak Seth
... As GenAI advances, chief audit executives (CAEs) are exploring ways to integrate this technology into audit to enhance the function’s efficiency, insight and impact. Despite audit's growing interest in using GenAI, only a small number of CAEs are confident in their functions’ ability to effectively ...
... your goals. •What a CPO and their product teams need to know about the most critical AI disruptions •How these AI disruptors will shape future portfolio and product management practices •How to reduce the risk of failed AI projects and initiatives by understanding the root causes linked to these disruptions ...
... topics include effective strategies for managing layoffs while retaining high-potential employees, optimizing IT spend and operations and leveraging AI for cost savings and efficient spending management. We will also address supply chain cost optimization and examine shifts in marketing & sales expenditures ...
Analyst(s): Alexander Bant | Dennis Gannon | Randeep Rathindran | Val Sribar | George Penn | Nate Suda | Thomas O'Connor | Ewan McIntyre | Robert Blaisdell
... According to Gartner, more than 50% of generative AI (GenAI) projects fail. However, CIOs can avoid obstacles to scaling GenAI by embracing emerging industry best practices. They must prioritize business value, focus on AI literacy and responsible AI, nurture cross-functional collaboration, and stress ...
... opportunities to create business value. Watch this complimentary five-minute webinar, featuring Gartner research written by our analysts in a video created with AI technology, as we discuss the top strategic technology trends shaping the decisions IT leaders face in 2026. This session shows how evaluating these ...
... Building a business case for generative AI (GenAI) presents unique challenges, as its outcomes range from incremental to transformative, often defying traditional valuation metrics. Recent data indicates that only 57% of organizations meet their GenAI return on investment (ROI) expectations, primarily ...
... Chief data and analytics officers (CDAOs) and AI leaders often face challenges starting their journey with Generative AI (GenAI). To succeed, it's essential to grasp the foundational components that drive effective GenAI implementation. Join this invitation-only, complimentary virtual briefing for data ...