... Generative AI (GenAI) offers the potential for significant productivity improvements, leading CIOs and business leaders to hope for noticeable cost savings. However, cutting costs quickly with GenAI has been challenging. Research from Gartner indicates that in 2025, CIOs are more focused than ever on ...
Analyst(s): Nate Suda
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... AI-native companies are scaling 40% faster than traditional SaaS providers, signaling a major paradigm shift from software-as-a-service (SaaS) outcome-as-agentic-solution (OaAS). As AI agents take on entire workflows, the definition of software is being rewritten. Join this complimentary Gartner technology ...
... and recommended actions to help you achieve your goals. •Identify and implement key actions to build the foundational knowledge necessary for effective AI leadership •How to leverage professional connections to deepen your digital comprehension and expertise •Develop growth-mindset attributes that are essential ...
... The customer service technological landscape is evolving rapidly, turning up new innovations across channels, voice of the customer tools, infrastructure technology and workforce engagement. Service leaders need to stay informed about the latest technology adoption trends to ensure their organizatio ...
... grappling with cost containment. Gartner predicts software costs to surge by at least 40% by 2027, driven by the pricing and packaging of generative AI (GenAI) products. With 1,000 vendors introducing GenAI products to the market, it is imperative for leaders to strategically prepare for all these vendors ...
... Technology and leadership trends are redefining employee experiences. Embedded AI and adaptive experiences will change workplace applications, how workers spend their time and the outcomes they can achieve. According to Gartner, more than 85% of digital workers reported improvement in their digital technology ...
... promises and hype, many organizations risk costly missteps by investing in areas unlikely to yield results. To truly realize the productivity promise of AI, executive leaders need a grounded, pragmatic approach that identifies where these technologies can deliver real, measurable value. Join this complimentary ...
... but generative AI (GenAI) is entering a critical phase — the trough of disillusionment. IT budgets are projected to surpass $7 trillion within four years, with GenAI accounting for more than $4 trillion by 2029. New markets, including AI models, specialized AI-managed services, and AI-optimized infrastructure ...
Analyst(s): Will Sommer | Kay Arnott | Linglan Wang