... Generative AI (GenAI) has the potential to transform the customer service and support function, but transformation is never quick or easy. Media outlets, technology optimists and vendors have hyped the potential for rapid change in service and support, perpetuating a myth of GenAI as a cure-all with ...
Analyst(s): Patrick Quinlan | Daniel O'Sullivan
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Emerging technologies like generative AI (GenAI) can generate new technologies, augment or cannibalize existing tech. Tech and service providers must anticipate the impact of GenAI on products and services, and time their investment strategy accordingly. Those who do not act will risk shrinking growth ...
Find out what AI-based content generating tools, such as ChatGPT and Bard, mean for your organization now and going forward, and what steps you need to take to gain their benefits.
Watch this complimentary Gartner marketing webinar to explore AI-enabled marketing teams, how to accelerate marketing transformation and ways to tackle critical challenges around organizational design, talent, operations and technology.
Watch this complimentary Gartner D&A webinar to explore how new practices such as decision intelligence and emerging technologies like generative AI are impacting the D&A landscape.
... For decades, customer service and support organizations have been transitioning towards digital self-service, yet many still find themselves reliant on traditional telephony operations. With the evolution of technology like GenAI, leaders must prepare for their convergence and what that means for th ...