... Emerging vendors have the potential to transform contact center operations, with AI-driven solutions for conversation analytics, quality intelligence and agent well-being. Customer service and support technology leaders can use this research to explore innovative CX and efficiency-focused use cases. ...
Analyst(s): Wynn White | Jonathan Schmidt | Christopher Sladdin | Kathy Ross | Patrick Quinlan
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... Access Research Already a Gartner client? Vendors are rapidly incorporating AI into their platforms to increase productivity — not just in finance, but also across the enterprise. This research provides finance transformation leaders with a collection of solutions that use AI to solve problems traditionally ...
... service and support technology leaders can use this report to gain insights into current “art of the possible” use cases from emerging, lesser-known vendors. Overview Strategic Planning Assumptions Analysis Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Steve Blood | David Norrie | Jim Robinson | Wynn White
... IT operations are rapidly evolving, driven by generative AI. Heads of infrastructure and IT operations can use this research to identify promising vendors in this space whose solutions can help IT professionals enhance business value. Overview Strategic Planning Assumption Analysis Gartner Recommended ...
... to hosted and sponsored events. This research provides product marketers who host a combination of virtual and in-person events with an overview of vendors offering improved content relevance, check-in processes and event selection insights. Investment Implications What to Watch For Gartner Research ...
... Access Insights Already a Gartner client? Perception solution sensors and software are one of the most fundamental and critical components of autonomous vehicles. Technology and service providers require strong collaboration partnerships with their customers to enable the exploitation of these innovat ...
... leverage CoolVendor capabilities can create and embrace emergent opportunities for competitive advantage. Opportunities and Challenges What You Need to Know Insight From the Analyst Innovation Is Proactive, Not Reactive Executive Overview Definition Research Highlights How Are CoolVendors Driving Entities ...
Analyst(s): Rita Sallam | Janelle Hill | Daryl Plummer | Adrian Leow
... client? Agile, innovative vendors are driving the rapid pace of advancement in generative AI. The vendors in this research differentiate with leading techniques and practices. This report will help artificial intelligence leaders better understand lesser-known, emerging vendors that offer unique solutions ...
Analyst(s): Agustín Rubini | Arun Chandrasekaran | Christian Stephan | Anirudh Ganeshan | Bern Elliot
... transformation, ESG/sustainability, AI and tracking remain technology initiatives of interest. Supply chain technology leaders should explore the vendors highlighted in this research to help them address these cross-functional digital supply chain initiatives. Overview Analysis Gartner Recommended Reading ...
Analyst(s): Kevin Lawrence | Christian Titze | Federica Stufano | Miguel Cossio | Brock Johns