... Questionnaires and deep-dive assessments help determine whether a vendor meets your security requirements, but they cannot show what happens to you when the vendor is compromised. Apply Gartner’s threat-informed defense effectiveness to test your defenses before an incident does. Insights at a Glance ...
Analyst(s): Rahul Balakrishnan | Christopher Mixter | Lampis Alevizos
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... OpenAI can accelerate enterprise agentic systems, but unmanaged adoption risks lock-in and cost volatility. Heads of EA must position OpenAI capabilities within an enterprise orchestration layer that governs intent, coordinates multivendor agents, and enforces cost, security, and recovery. Strategic ...
... Access Insights Already a Gartner client? Selecting a CRM customer engagement center is a pivotal decision that shapes customer service success and business outcomes. This guide helps customer service technology leaders avoid costly mistakes and confidently choose the best-fit platform. Insights at a G ...
Analyst(s): Drew Kraus | Pri Rathnayake | Francesco Vicchi | Jim Robinson
... Access Insights Already a Gartner client? The future of generative AI is specialized AI models that have been trained on curated enterprise datasets. Product leaders must embrace sovereign AI strategies, ensuring their offerings deliver unique value and security tailored to the evolving needs in granu ...
... Retail AI services buying is moving upstream. Product leaders must shift from selling capabilities to shaping use cases and proving impact before formal evaluation begins, as AI tools increasingly structure and standardize how providers are discovered and assessed. Insights at a Glance Issue Context Im ...
... As retailers prepare for a future of agentic AI, growth in retail AI services will shift from generic offerings to retail data foundation modernization and governance. Services product leaders must pivot by enabling agentic AI and delivering measurable outcomes where early data investment drives hig ...
... Access Insights Already a Gartner client? Spatial AI adopters’ systemic immaturity creates technical friction and unpredictable deployment hurdles for a majority of use cases. These challenges reflect organizational and resource constraints. To drive enterprise-scale adoption, product leaders must imp ...
... Access Insights Already a Gartner client? Tech innovators are solving for agent scale by investing in solution specialization, model affordability and use-case complexity. Product leaders must differentiate and drive enterprise-scale agent utilization by prioritizing investments in learning, as well a ...
Analyst(s): Radu Miclaus | Evan Zeng | Aapo Markkanen | Walker Black | Vibha Chitkara | Danielle Casey
... Access Insights Already a Gartner client? Domain-specific models are transforming industries such as healthcare and manufacturing by enabling advanced automation, leading to improved accuracy and operational efficiency. Product leaders should create specialized DSM solutions that enable competitive di ...