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Research Feb 2026
... Access Insights Already a Gartner client? A reference architecture for IFD aligns technology investments with business goals, reducing complexity and risk. Service and support leaders should adopt a structured, layered approach to map strategy to process, capabilities and technology. Gartner Insights ...

Analyst(s):   John Quaglietta   |   Francesco Vicchi   |   Jennifer MacIntosh
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Research Feb 2026
... Access Insights Already a Gartner client? Organizations struggle to balance rapid AI innovation with the need to mitigate risks. Heads of enterprise architecture can resolve this challenge by enabling low-risk AI to move fast while high-stakes and autonomous AI initiatives receive adaptive governance and ...

Analyst(s):   Andrei Razvan Sachelarescu
Premium Research Jan 2026
... Enterprise architecture teams are critical to creating outcome-aligned, scalable AI strategies. CIOs must ensure their EA functions have the skills necessary to unlock business value from AI strategies. This tool provides structured prompts for CIOs to engage their heads of EA, assessing strengths and ...

Analyst(s):   Miles Gibson   |   Vimarsh Bakaya   |   Duncan Robson   |   Marie Sienkowski
Premium Research Oct 2026
... multiagent systems, but additional architectural complexity should be introduced only when the capability gains exceed the operational costs. Data and analytics leaders can use minimum viable agentic decomposition as a framework for selecting the appropriate agentic architecture for specific business use cases ...

Analyst(s):   Diarmuid Curran
Research Dec 2025
... Access Insights Already a Gartner client? Dynamic-state architectures enable adaptability to operating environment changes as they occur. Heads of EA must assess the degree to which their enterprise can absorb strategic pivots in response to these changes. This research illustrates how to assess the ...

Analyst(s):   Aishita Shukla   |   Benjamin Arnberg
Research Oct 2026
... roadmaps. Overview What You Need to Know Analysis Accenture Atos Capgemini Cognizant Deloitte DXC Technology Ensono Fujitsu HCLTech Infosys Kyndryl LTM NTT DATA Tata Consultancy Services Tech Mahindra Unisys Wipro Mainframe Services Midrange and Legacy System Services Server Management Enterprise Application ...

Analyst(s):   Vikas Bhardwaj   |   Biswajit Maity   |   Arindam Das   |   Matt Baldino
Premium Research Apr 2026
... Agentic AI is breaking down tech category silos, enabling vendors to deliver integrated solutions. While core business capabilities stay the same, the enablers are evolving. Customer service and support tech leaders can use this research to guide investments toward an agentic-AI-augmented future. Ins ...

Analyst(s):   Pri Rathnayake   |   Drew Kraus
Premium Research Mar 2026
... Security architects relied on third-party solutions to address network security use cases such as inspection and threat prevention between cloud resources. Hyperscalers have evolved their offerings, and security architects must decide on proper alignment of firewall solutions to their use cases. Insi ...

Analyst(s):   Odie Adesina   |   Steve Santos
Research Oct 2026
... Heads of Enterprise Architecture (EA) steer emerging technology and AI adoption, while the governance and data foundations that carry pilots into production have fallen behind. By redirecting their emerging-technology efforts from selecting and piloting toward removing governance and data blockers that stall ...

Analyst(s):   Alana Nolan   |   Fred Ganter
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