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Premium Research Apr 2025
... Investment in supply chain software is moving to platforms that use AI and offer integrated, intelligent and extensible capabilities. Product leaders must adapt to these changing priorities by developing composable and scalable solutions tailored to specific outcomes within the supply chain. Data Sna ...

Analyst(s):   Manav Jain
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Research Apr 2025
... Access Research Already a Gartner client? R&D leaders struggle to select metrics that balance competing priorities, communicate success and align desired behaviors and decisions. Use the R&D metric hierarchy to identify, create and deploy metrics that align business goals with investment decisions, ac ...

Analyst(s):   Tom Jepsen
Premium Research Apr 2025
... GenAI has entered critical workflows across banking in the last few years, but customer-facing implementations remain rare, often due to reputational and compliance risks. CIOs can learn how ABN AMRO is mitigating these risks using a GenAI customer assistance chatbot. Case Overview Gartner Recommended ...

Analyst(s):   Uri Lerner
Premium Research Apr 2025
... Insights from the 2025 Gartner Enterprise Growth Agenda Survey cite a focus on customer needs as a key driver of growth. CIOs and executive leaders can use this data analysis to build a case for more investments in voice of the customer initiatives. Data Snapshot Data Insights What You Need to Do Gartne ...

Analyst(s):   Don Scheibenreif
Research Apr 2025
... Access Research Already a Gartner client? This report helps customer service and support leaders understand and benchmark key staffing metrics against peers’ to identify opportunities for efficient workforce management. The metrics include role allocations across tiers and channels, as well as spans o ...

Analyst(s):   J.J. Moncus
Premium Research Apr 2025
... Four in five product organizations do not leverage analytics for portfolio management, despite the availability of user signals from customer-facing tools. Product leaders must eliminate non-essential user signals, technology toolsets and measures, and strategies to facilitate better product decisio ...

Analyst(s):   Adrian Lee
Premium Research Apr 2025
... Organizations face urgent skills gaps that impede business priorities, but are uncertain how much skills intelligence is needed to close them. This case study shows talent management leaders how Wolters Kluwer prioritizes its skills intelligence investments for maximum impact. Case Overview Problem Cri ...

Analyst(s):   Charlotte Siewick
Research Apr 2025
... Access Research Already a Gartner client? HR technology leaders can use these insights from employees’ perspective on adoption levels, current value and future importance of employee-facing HR technologies from seven different categories to design technology roadmap, innovation and investment strategi ...

Analyst(s):   Nini Longoria
Research Apr 2025
... Access Research Already a Gartner client? Security and risk management leaders often search for a universal model to organize their function, risking inefficiency and unmet needs. But there isn’t a standard organization model. This research helps them design the best-fit cybersecurity organization tai ...

Analyst(s):   Tom Scholtz
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