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Premium Research May 2025
... Bill Ray explores a few of the most important of these disruptive technologies, and how leaders should begin to respond to both mitigate risk and roadmap for competitive advantage. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Bill Ray
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Premium Research May 2025
... R&D leaders make and influence multilayered decisions in uncertain and increasingly complex environments. This research shows how applying the “Six Thinking Hats” framework brings structure to uncertainty, incorporating multiple perspectives and thinking styles in both group and individual decisions ...

Analyst(s):   Tom Jepsen
Premium Research May 2025
... Hyperscale cloud providers face growing competition from vendors offering domain-specific GenAI applications that simplify AI engineering. Product managers at cloud providers must act now to form strategic partnerships to address diverse needs or else risk falling behind in the competitive GenAI mar ...

Analyst(s):   Tracy Tsai
Premium Research May 2025
... Mary Mesaglio provides a timely update on how CIOs can stay grounded amid the whirlwind of 2025 priorities. From turning regret into growth and negotiating AI-infused vendor contracts, to defining personal AI ethics and staying close to emerging technologies, this episode is a powerful reminder of w ...

Analyst(s):   Mary Mesaglio
Premium Research May 2025
... Cybersecurity-induced friction occurs when employees need to exert “unnecessary” effort to comply with security measures, impacting productivity and leading them to adopt less secure practices. This research offers cybersecurity leaders with four actionable best practices to mitigate this friction. O ...

Analyst(s):   Rahul Balakrishnan
Premium Research Apr 2025
... Chief product officers in APAC are more uncertain of their team’s ability to address critical challenges of realizing customer needs and building strong product management practices than their global peers. Investment in programs to tackle these challenges is key to outperforming their competition. D ...

Analyst(s):   Jimmy Chuang
Premium Research Apr 2025
... Customer service and support leaders often face pressure to quickly implement AI initiatives, which can lead to ineffective outcomes. This research focuses on four critical pillars for the success of AI projects in customer service. Overview Introduction Analysis Gartner Recommended Reading Gartner Resea ...

Analyst(s):   Francesco Vicchi
Premium Research Apr 2025
... Specific areas of collaboration, lead scoring and digital tool engagement statistically correlate with high-performing companies. Revenue and retention leaders can use these findings to prioritize activity to maximize business impact on customer acquisition, growth and profitability. Overview Gartner ...

Analyst(s):   Michele Buckley
Research May 2025
... Access Research Already a Gartner client? Boards and their subcommittees need assurance that cybersecurity investments are helping maintain regulatory compliance and improving cybersecurity risk exposure levels. This tool will help CISOs and CIOs to effectively demonstrate how their cybersecurity prog ...

Analyst(s):   Richard Addiscott
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