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Premium Research Jun 2025
... Defined AI risk governance models ensure consistent evaluation of AI projects that enable AI use at the speed of business while minimizing risk. For effective oversight, general counsel must understand how these models operate, their strengths and weaknesses, and the ideal role for legal to play. Ove ...

Analyst(s):   Legal and Compliance Research Team
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Premium Research Jun 2025
... Payment integrity has a direct impact on a plan’s financial performance and demonstrates strong returns on AI investments. Use cases across editing, coordination of benefits and clinical review are primed for AI. CIOs can use this research to identify opportunities and measure their value. Overview In ...

Analyst(s):   Austynn Eubank
Premium Research Jun 2025
... People, managers and teams tend to jump straight into answering questions or requests being asked of them by their leaders, customers and others. The practice of “unasking” can drive more valuable results at lower risk by helping the “asker” refine their questions to clearer, more powerful requests. ...

Analyst(s):   Dave Aron
Premium Research Jun 2025
... Customers’ use of third-party platforms for services like YouTube, Google and ChatGPT is on the rise. Customer service and support leaders must consider these platforms during their own service journeys by monitoring VoC on third parties, simplifying channel design and investing in knowledge. Overvie ...

Analyst(s):   Keith McIntosh
Premium Research Jun 2025
... Innovation in emerging energy technologies will significantly shape energy systems through the energy transition. This Hype Cycle helps energy company CIOs assess key disruptive energy technologies that could enhance energy security, reduce emissions, lower cost and enable new business models. Analys ...

Analyst(s):   Simon Cushing
Premium Research Jun 2025
... AI rapidly advances value-based care by improving contract reimbursement, risk stratification, care coordination and predictive analytics. Healthcare CIOs can use this research to prioritize use cases and determine their organization’s strategy. Analysis Next Steps Gartner Recommended Reading Gartner Re ...

Analyst(s):   Roger Benn
Premium Research Jun 2025
... During infrastructure events and outages, bureaucracy often delays recovery. Heads of I&O at UPS build resilience into the development process and scenario plans to ensure decision makers in I&O — along with the CIO — can move quickly in the event of an incident. Case Overview Gartner Recommended Read ...

Analyst(s):   Katy Weber
Premium Research Jun 2025
... Communications is often perceived as a support mechanism, with the CCO relegated to the role of an “order taker,” assisting the business only after strategic decisions have been made. This research enables CCOs to shift this perception and gain a seat at the table as a strategic business partner. Gar ...

Analyst(s):   Paul Swiergosz
Premium Research Jun 2025
... Scaling data, analytics and AI is not a one-time implementation but an ongoing transformation requiring D&A leaders to address trust, adaptability and behavioral change. This research distills key insights from the 2025 Data and Analytics Summit Keynote to help you thrive on your AI journey. Strategi ...

Analyst(s):   Jorg Heizenberg
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