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Premium Research Jul 2025
... A software engineering leader’s future success depends on the ability to understand and improve the current health of software engineering. Use this research to benchmark software engineering performance and assess the technical ecosystem. Action Name Gartner Research ...

Analyst(s):   Dave Micko
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Premium Research Jul 2025
... To optimize live chat, Customer Service and Support leaders must identify and address the key challenges impacting chat performance. This infographic equips leaders with insights into the top five issues of live chat failures and provides actionable strategies to improve overall chat performance. Ove ...

Analyst(s):   Aprajita Chauhan
Premium Research Jul 2025
... As a software engineering leader, you’re tasked with reshaping the strategic direction of your organization so you can deliver business value more effectively. Use this research to define your organization’s vision, mission and values and to create a forward-looking strategic roadmap. Action Name Gart ...

Analyst(s):   Nabeeha Ahmed
Premium Research Jul 2025
... Software engineering leaders face an environment filled with technology risks and socioeconomic disruption. Use this research for insight on how to identify emerging risks, assess threats and plan to minimize harm to your organization. Action Name Gartner Research ...

Analyst(s):   Nabeeha Ahmed
Premium Research Jul 2025
... As a software engineering leader, you can build credibility with key stakeholders through quick wins that deliver business value in the short term. Use this research to identify, prioritize and execute quick wins that make a positive impact for your stakeholders. Action Name Gartner Research ...

Analyst(s):   Dave Micko
Premium Research Jul 2025
... Software engineering leaders will need to overcome barriers to team performance, such as skills shortages and toxic elements that are ingrained in their organization’s culture. Use this research to build the skills and environment your teams need to deliver business value with software. Action Name Ga ...

Analyst(s):   Nabeeha Ahmed
Premium Research Jul 2025
... Use-case selection for AI can't happen in a vacuum. Organizations must compare different aspects of value and feasibility to establish a prioritized list — and then create a portfolio of projects and products to develop and deliver. Executives can use this downloadable tool to identify, evaluate and ...

Analyst(s):   Whit Andrews
Premium Research Jul 2025
... As a software engineering leader, you have to navigate evolving expectations around talent, culture and change readiness amid a volatile, uncertain, complex and ambiguous environment. Use this research to rethink talent strategies and reshape culture to build a resilient, future-ready team. Action Na ...

Analyst(s):   Keith Holloway
Premium Research Jul 2025
... As the software engineering leader, you must quickly learn what stakeholders need so you can guide your teams to deliver more business value. This research helps you start conversations, refine the software engineering value proposition and create a plan for engagement. Action Name Gartner Research ...

Analyst(s):   Dave Micko
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